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Great customer service! If you're an "Amazon Book Author" and not an "Amazon Seller" here's what I've learned about this app... It's a very useful tool, however, I cannot do exactly what I want to do with it due to restrictions on Amazon's end. Since I am an Amazon Book Author and not an Amazon Seller I am not able to post all of my reviews as a group on my home page. I can only post reviews for each product on their individual product pages. The wonderful customer service team at Reputon took the time to explain why (and responded very quickly too):
"Kindly note that we need a dedicated page from which we can pull reviews to display them on your homepage. For sellers, we retrieve reviews from their seller feedback page and import them into our app. However, for authors, Amazon does not provide a separate page listing all reviews in one place. Instead, all reviews are stored under individual product (book) pages, which is why we can only import them as product reviews."
As an Amazon Book seller I know this all to be true so it made perfect sense once explained. Thanks James! :)
Hello,
We're sorry to hear about your experience with our app.
The widget did not appear on your website because you were trying to add the seller reviews widget, but you do not have a seller feedback page link added.
However, you can add product reviews widgets to your product pages since you have matched the products with reviews in the app settings.
We will contact you soon to explain how the app works and assist you in adding the widgets.
its very easy to use however the price is too much for the new store. It does give you good reputation management system for the new store. There is only one thing missing which is like trust pilot like slim banner otherwise its good
Good app which do what I want. The function it need : update automatically the reviews without refresh them manually
We sincerely apologize for any inconvenience caused. We would like to inform you that the issue with the product reviews has been resolved. It would be great if you could give our app another try.
Very helpful app to bring positive reviews if you already have a history on amazon. Definitely recommend using. My only complaint is that it does slow down the website, adds maybe 1-2 seconds of load time. Probably not noticeably by a human, but when running speed tests it does drop the the score below the optimal recommended load time. It's a trade-off I can accept in order to build consumer confidence in my brand.
Thank you for the positive feedback and the valuable insight! We're thrilled to hear the app is helpful in bringing positive reviews. As for the slow down, we're actively working on optimizing the speed to ensure a seamless experience for you.
Doesn't display all reviews but the auto updating feature is neat.
Great customer service. I recommended this app.
It's easy to install and works well. But I wanted to add multiple products reviews on different products pages. It gives me an option to add only a single product.
Dear Client,
Thank you for having time to write the review.
Kindly note, the app doesn't support multiple product reviews, only one product review.
Sorry for the inconvenience.
Reputon Team
I just sign up and there is no way I can rate this app before using it. One thing I notice was that I can only add one product ID and I have many listings that I sell in my website.
Dear Client,
Thank you for having time to write the review.
Unfortunately, the widget can display reviews only for one product.
We are working on this feature.
Reputon Team
Good installation Good installation Good installation Good installation Good installation Good installation
Thank you for having time to write the review.
Reputon Team
WE will try it