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Reputon Etsy Reviews (Uninstalled)July 18 App uninstalled
Reason: Not using app now
Even though I canceled my membership last month, I have been charged $6.99 this month. Please refund my money.
We apologize for any negative experience you may have had. Please note that you uninstalled the app after 5 days of paid use during your fifth billing cycle, which is why you received an invoice from Shopify. We issued a refund as soon as you reached out to us.
Just cancel my sub.. I don't want to pay for the service.. It doesn't even work
We are sorry that you are having issues with the app. To cancel your subscription, just uninstall the app. Once you do that, the subscription will be automatically canceled.
Our team lead has also reached out to you to make sure all of your concerns with the app are now resolved. If you have any other issues or suggestions, please do let us know. We take your feedback very seriously.
Installed this app, not working. not even loading my shopify store pages. shows error in opening my store itself. I think my all hard work is gone.
We apologize for any inconvenience you've experienced. Our widget has never affected the theme or caused it to break; such occurrences have never occurred before. We're eager to investigate everything with our developers and will reach out to you directly for further details.
how can I cancel it
I have not used yet but charged a lot
Thank you for sharing your review. Let us explain how the subscription worked:
You installed the app on January 27, which began a 7-day free trial. Your billing cycle started on February 3 and ran until March 4. You uninstalled the app on February 29, during your first billing period.
Please check this guide to better understand how app subscriptions work: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
To cancel your subscription, just uninstall the app. Once you do that, the subscription will be automatically canceled. Please kindly make sure that you consider app billing cycles when you uninstall an app.
If you have any other concerns about the billing practices, we're more than happy to assist.
This app stopped working and displaying reviews but kept charging for the "service."
We sincerely apologize for any inconvenience you encountered with our app. We make it a priority to promptly address widget-related issues. Our team has reached out to you to resolve this matter, and we are committed to finding the best solution to address this issue.
Not working. No reply from support, I expect timely support for a paid app....my business runs 7 days a week
Apologies for any inconvenience caused. Our team has contacted you to address all the issues. We aim to provide support within 24 hours, typically closing tickets within an hour. However, during the Easter weekend, response time was a little bit longer.
You did charge me 6.99 and I have a screenshot to prove it. Please refund my money back to my account.
Hello, our support team has already contacted you to solve this issue. We'd like to highlight that our application offers a 7-day trial period, after which the first billing cycle begins. In your specific case, the app was uninstalled following a usage period of 17 days.
We want to assure you that we're ready to refund you for the duration during which the app went unused. To facilitate this process, we kindly request you to reach out to us at info@reputon.com or simply respond to the email that was sent by our support team.
messed up my pages!!! messed up my pages!!! messed up my pages!!! messed up my pages!!! messed up my pages!!! messed up my pages!!!
Hello,
We are sorry if the app had any issues. Unfortunately, we can't check your problem since you deleted the app.
Kindly reinstall it and let us know by sending an email to info@reputon.com
Thank you.
Kind regards,
Reputon Team