Anmeldelser (1.435)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 86 % af bedømmelserne er på 5 stjerner
  • 10 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
Redigeret 5. maj 2020

2nd UPDATE: I had to take off two stars after using this app for a while. Yes, it works; it does what it says it will do. However, randomly assigning review sites to customers by chance is not the best way to go. I had a customer email me and say they'd love to write a review, but Reputon took them straight to Facebook, which this customer does not even use. I figured there was some sort of smart tracking that would have assigned the proper review sites the the most compatible users, but apparently not.
The reason I took off the second star is because you have to upgrade two levels in order to select the frequency of emails going to the same customer. I don't want to annoy my customers with review emails, and I don't mind paying for the app, which I would gladly do if the frequency option was available on the first level upgrade (lite for $9.99) instead of just the second level (standard for $24.99) and above.
I hope to see these two things resolved/changed, or I will be in the market for a new servicer.

UPDATE: App has not been installed for a full week and I'm already seeing reviews. If you had doubts, ignore them and give this a try - it works!

So far so good. Love the customizable layout, looks clean and professional. Hope to see some more reviews from this.

The Bath Bomb Outlet
USA
4 måneder bruger appen
Reputon svarede 4. februar 2020

Thanks for the review! We hope the Reputon will grow your ratings in no time!

13. januar 2021

I thought that this app would enable me to add reviews to my site. But you have to pay for this feature. This app allows you to send emails to users for free

BlackVelvetExclusive
Storbritannien
2 måneder bruger appen
Reputon svarede 14. januar 2021

Hello,

Actually, there is no "add reviews to own site" feature in Reputon Customer Reviews app whatsoever. This app is for managing and boosting your reputation on 3rd party reviews platforms only.

Regards,
Reputon team

Redigeret 27. juni 2019

Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.

I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.

Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.

The Beer Library
New Zealand
2 måneder bruger appen
Reputon svarede 28. juni 2019

Thanks for the extensive feedback!

We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats based on the number of stars.

Regarding the in-store customers, right now they're ignored during sending because there is no email in the orders associated with such customers.

Regards,
Reputon team

Redigeret 30. januar 2023

Must be set up on desk top, otherwise its impossible. I lost 3 days of reviews including the day that i launched my e-commerce store, due to the lack of assistance or any literature stating this is necessary. I even sent a help desk inquiry which took 24 hours to be instructed to login on a desktop ONLY.

Update post reply of Reputon;
You guys have yet to respond to my help request! YOUR COMPANY HAS NOT RESOLVED ANYTHING FOR ME AT ALL! Not once did you reply or call me directly or indirectly! Other than responding to this review, you have NO CLUE WTF you are even talking about lol! IM A PR PRO…. don’t blow smoke in mirrors with me

PINK Skyn
USA
Cirka 2 måneder bruger appen
Reputon svarede 29. januar 2023

Dear Customer,

You haven't sent us ANY email regarding the issue you have with the app. We have checked the inbox and spam folder .

Please, describe the problem you have with app by sending email to info@reputon.com.

Regards,

Reputon Team

9. september 2023

I would recommend this app because its great

Technexus
Sydafrika
Cirka 2 måneder bruger appen
Reputon svarede 11. september 2023

Thank you for taking the time to leave us a review. Should you require any assistance, please don't hesitate to reach out to us anytime at info@reputon.com

26. september 2023

So far so good

Meeks Gaming
USA
Cirka en måned bruger appen
Reputon svarede 28. september 2023

Thank you for taking the time to leave us a review. Should you require any assistance, please don't hesitate to reach out to us anytime at info@reputon.com

27. august 2019

can you upload a demonstration video on how to install and setup the app to work fine in website so that will be helpful.

Bloomerichic
Qatar
27 dage bruger appen
Reputon svarede 27. august 2019

Hello,

We can give you a personal guidance of how to set up Reputon on your account.

Regards,
Reputon team

25. december 2020

Still trying to set up. A bit tricky to set up. Have to leave a review prior so not able to go into much detailed.

JORRYN HAIR
Storbritannien
5 dage bruger appen
Reputon svarede 14. januar 2021

Hello,

Any updates on your Reputon Customer Reviews app experience?

Regards,
Reputon team

22. august 2021

I will start using your app , after result definately will approach your for giving good review ,thanks

SVB Ventures
Indien
4 dage bruger appen
Reputon svarede 23. august 2021

Dear Sir/Madam,

Thank you for using our app. We are very disappointed by a 3* review as there was no issue with the app and our support.

May I know the reason you give us that rate?

Thank you.

Best regards,
Reputon team

22. december 2019

Easy to set up, compatible with my browser. Just started with it so no reviews yet. Thanks, Linda of Lányos Handmade

Lányos Handmade
Canada
4 dage bruger appen
Reputon svarede 22. december 2019

Hi Linda, thank you for your review. Is there anything we can help you with setting up the app?