Reputon Reviews ‑ Bewertungen
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Pros: Excellent opporunnity to discover unhappy customers and assist them. Also their negative reviews go to inbox vs. posted online.
Cons: I don't see anywhere stats on how many positive reviews were posted based on the email sent by reputon. Also, option to send a second follow up email would be great.
Great app, A must have for anyone looking to increase their TrustPilot rating. Got over 200 5 star reviews within 24hrs and was able to deal with any customers who received a negative experience who slipped through the net. Even better it's FREE however would definitely pay for a premium version with more features.
P.S - One feature I would like is when someone fills out the negative review feedback form it sends the form to our CRM software from a Reputon email address would be great if it could come from the customer but not sure if that's even possible lol, it would just help our team with faster responses instead of copying and pasting the email ( Maybe an integration with Gorgias? and similar ) All round 5 Stars *****
Thanks for the great feedback! We will be launching the premium version soon with more cool features!
After some service from Shopify support I got this app working well and am able to communicate with customers who are dissatisfied. and thank customers who are satisfied.
Dear Client,
We are very sorry you had issues with Logging In.
There was some very short maintenance work on our servers.
But we've fixed it already.
Kind regards,
Reputon Team
Functionally fantastic, catches customers that might not be fully satisfied so you can help make them happy. The email template and their own review site are not very pleasing visually, but ok. There is not a lot of guidance on setting up your URLs but it's pretty straightforward.
nice and easy to use i have only started to use it so i don't know the longevity yet / bad is too soon to give proper review only after 5 days should review after 1 month
Thanks for the feedback! We hope that Reputon will bring you tons of positive reviews!
Great app.. we had some shipping problems with Covid and it helps a lot to overcome bad reviews, great idea
Thank you for your positive feedback! We are delighted to hear that our app has been helpful to you. If you have any further feedback or suggestions, please feel free to reach out to us.
Great!
Thank you for taking the time to leave a review, and glad to hear that our app is great!
Great app to help build reputation among your customers old and new. Particularly helpful when you get those customers that are intent on leaving a bad review no matter how good of a service you offer.
Our business is in a tourist town where retail options are endless. Reviews on TripAdvisor and Yelp help drive feet and dollars to our doorstep. Reputon is a must have app for any retail business on Shopify!
Thank you for your kind words! We're thrilled to hear that our app is a valuable for your business. If you need any assistance, feel free to reach out. Thank you for choosing Reputon!
We're getting far more 5 star reviews after installing this app. Easy to configure and works seamlessly with our store.
We appreciate your feedback! 🙏If there is anything else we can do, please do not hesitate to contact us at info@reputon.com.