Reputon Reviews ‑ Avis Client , 1 150 avis

Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.

I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.

Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.

Must be set up on desk top, otherwise its impossible. I lost 3 days of reviews including the day that i launched my e-commerce store, due to the lack of assistance or any literature stating this is necessary. I even sent a help desk inquiry which took 24 hours to be instructed to login on a desktop ONLY.

Update post reply of Reputon;
You guys have yet to respond to my help request! YOUR COMPANY HAS NOT RESOLVED ANYTHING FOR ME AT ALL! Not once did you reply or call me directly or indirectly! Other than responding to this review, you have NO CLUE WTF you are even talking about lol! IM A PR PRO…. don’t blow smoke in mirrors with me

can you upload a demonstration video on how to install and setup the app to work fine in website so that will be helpful.

If we could add a reward code for customer leave review that will be better

I'm giving this app 3 stars because I had a bit of a hard time setting it up. Also customers are telling me they have reviewed my website on sitejabber but only one review from one customer is displayed online. I cannot view the reviews either.

Still trying to set up. A bit tricky to set up. Have to leave a review prior so not able to go into much detailed.

I will start using your app , after result definately will approach your for giving good review ,thanks

Easy to set up, compatible with my browser. Just started with it so no reviews yet. Thanks, Linda of Lányos Handmade

Very easy to use and helpful! Unfortunately there's no feature to set multiple languages emails with which the service would have gained 5 stars!

Update: Following my review, developer updated app to prevent this from happening. Sent emails to previous orders without notifying us! Very Upsetting! Does not offer control over what it sends.