Omtaler (1 435)
Raffiner
-
Etter vurdering
new to this service
Hello,
Since you’re new to our service, we’d love to hear more about your experience.
We’ve reached out to you via email to see how we can improve and ensure you have the best experience possible. Looking forward to your feedback!
Reputon review app has been working really well for me. I like that it allows you to direct customers to review you on Trustpilot, etc. It also nice that you can set it up so it sends customers a second email if they haven't given you a review yet. Also, I recently appreciated that Reputon avoided posting an unwarranted negative review that a customer gave. The customer wanted to blame me for the slow delivery from their post office. Thankfully Reputon avoided this review which could have had a negative impact on my shop which is still in the early stages of growth.
The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.
Hello,
We're sorry to hear about your experience with our app.
Following your inquiry, we investigated and confirmed that there are no issues with the "Order Tag Added" feature. We also provided you with a screencast for verification.
To help resolve this, we offered a solution via AfterShip integration, as your carrier is not supported by Shopify.
Additionally, we've reached out via email to address your concerns and are truly committed to assisting you in any way we can.
Blocked a 1 star review. Review made without contacting us to help resolve the problem first.
Excellent app, does what it is supposed to do, very reliable and useful
Highly recommended, allows you to build a good reputation while fixing issues as they arise. worth the money.
I love this app! It has helped my online tremendously! So easy to use!
Great APP! sent my business to the next level
Great - had trouble trying to integrate trust pilot, but used this and got it linked to trust pilot so solved the problem!
thank you Reputon for avoiding negative review