Omtaler (1 435)
Raffiner
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Etter vurdering
The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.
Hello,
We're sorry to hear about your experience with our app.
Following your inquiry, we investigated and confirmed that there are no issues with the "Order Tag Added" feature. We also provided you with a screencast for verification.
To help resolve this, we offered a solution via AfterShip integration, as your carrier is not supported by Shopify.
Additionally, we've reached out via email to address your concerns and are truly committed to assisting you in any way we can.
Its a bit on a cheat as you need to pay for their other app to actually publish any reviews on google. I will be making a complaint with Shopify as it looks like they purposefully miss-lead you and trick you into buying this
Hello,
We’re sorry to hear about your experience with our app.
Please note that our app is primarily designed to collect reviews, although we’ve recently added widgets for displaying them as well. You can add widgets to display your reviews for free in the 'Display Reviews' tab.
However, if you’re looking for more flexibility in displaying your reviews with different widget layouts and greater control over the widget’s appearance, we recommend using our other apps that are specifically designed for review display.
We’ve also sent you an email to address your concerns and make things right.
Just started
Hello,
We’d appreciate it if you could share what led to your 1-star review, as 30 minutes might not have been enough to explore all the app’s features.
We’ve emailed you to address your concerns and assist further.
Sorry but this app and the email sent is very confusing or rather misleading. I received an email saying More reviews for your store but they don't show you how many reviews you have got or what reviews your customers have left for you. Forget about displaying on our store but we should atleast know if we have got reviews or not? for that also we have to pay you to see what our customers have filled when you send them an email? or it is all about just collecting information and forcing us to pay if we need to just see(not even diplaying on the website) what we have got? How can one make a decision if they dont even know if it is worth buying your plan? Very disappointed.
Sorry, but it looks like you did not understand the app concept and did not configure it correctly. We have updated your settings, so it should work for you now. Please check your email.
I've been trying to get in touch with the Reputon team for more than a month now and they have been ignoring my emails. We are on one of the most expensive plans and it's unfortunate that we can't get help with anything. No way to see or manage reviews in their apps. We just see opens and clicks but no reviews... Disappointed in this app and their non-existent support.
Yesterday, you installed our app, and within this short timeframe, you've already received four 5-star reviews on Trustpilot and three 5-star reviews on Sitejabber. We promptly addressed all your inquiries via email and explicitly communicated that clicks are the final metric we track, given our current technical limitations in monitoring reviews on third-party platforms. Please note that we are always ready to answer any questions you may have.
Werkt niet
NO ES DE FACIL ACCESO.. LOS COMENTARIOS NO APARECEN POR NINGUN LADO.. PESIMA APLICACION.............
Lamentamos su experiencia. Estamos dispuestos ayudarle a configurar la aplicación. Acabamos de enviarle un email.
demande les preuves d achat les clients non pas forcement envie
Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience avec notre application. Veuillez noter que notre produit ne demande pas de preuve d'achat, il envoie des demandes d'avis aux clients qui ont commandé chez vous.
The app description says there are Yelp reviews, but I didn't find that feature, so it doesn't work for me.
Hello,
Thank you for the feedback.
Please, note, that you can add a link to your Yelp business account and send follow-up emails to get reviews.
Kind regards,
Reputon Team
I haven't even used the app yet and your are requiring me to review it.
We apologize for any inconvenience you may have experienced. The in-app review popup is optional by design, not mandatory. We have already reached out to you to discuss this matter.