Reputon Reviews App Avaliações , 1.141 avaliações
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TL;DR If support is important to you, skip this app.
I set this app up using the second most expensive plan as a trial then I planned to step up to the most expensive option. I set up Google as the site that I would like to collect reviews for. I sent the test email. Everything looked good. I sent the emails to 500 past orders and to my horror, saw that the emails had apparently reverted to the factory settings of "sitejabbber" and "Trust pilot", neither of which we are set up for collecting reviews on (our company does not have pages there)
Without thinking, I went into the admin console and changed the links back to google and sent a message requesting help from the support staff.
This is the support message I initially sent on 4-17-24 at approximately 7am
"Message: I had everything set up to send google review requests. I sent the test email and everything was good. When I approved and sent the emails for the past orders I see that it reverted to the factory settings. Now I have 500 WORSE than worthless emails sent because I bothered my customers by asking for reviews on apps that we do not even have our business set up on and that I do not care to collect reviews for"
24 hours later I get this reply. (4-18-24 @ 6:53am)
Hello,
John from Reputon here.
Could you please clarify what you mean? Based on your settings, everything seems to be correct at the moment.
Please be advised that we are unable to send requests to any apps at this time.
Regards,
John | Reputon Team
This is the only contact I have had with them regarding this matter. I have sent THREE follow up emails since with no reply from Reputon.
4-18-24 @7:05
They are correct now because I changed them again. The email sent with links to the factory set review sites (trust pilot and the other one) and not Google like I wanted.
So 500 emails not only got burned but 500 of my customers essentially got a spam email from us.
Is there any way to reset the 500 email limit for the month and instead of going to past orders to collect reviews can I'll just send the emails to current/future orders.
Thanks
My next email
4-18-24 @ 6:26PM
Good Afternoon,
I'm trying to get this resolved in a timely manner. Are the replies to support questions generally 12-24 hours between each interaction/email? I am trying to manage my expectations here but this is a big deal to me and I would like to get this resolved as soon as possible.
If you change "apps" to "websites" in my initial query it will probably make sense then.
Thanks
My next reply on 4-19-24 @ 8:38AM
I am again attempting contact to get this resolved. To summarize again, I set the app up to collect Google reviews. I sent the test email and everything seemed correct. I proceeded to send an email to previous orders requesting a review. The email sent and apparently had reverted to the factory settings for Trust Pilot and the other review site that come pre-set from the factory settings somehow. In an attempt to fix this, I apparently made it worse by RE-deleting the links and RE-installing the google settings. This caused the emails to essentially have broken links apparently and look like spam or worse. I am worried about how many times our business email that we used to send those emails to be marked as spam now. I am requesting that we somehow get to the root of what happened and possibly get the 500 email limit reset so I can simply proceed with requesting reviews from current/ future orders.
Thanks
Support appears to be non-existent for this app and I am seriously questioning all of the positive reviews here after my experience. I have uninstalled the app and could not possibly recommend it based on my experience.
Works great for getting more reviews. Recommend!
Fantastic to hear that it's working well for you in getting more reviews! Thank you for the recommendation. If you have any other feedback or if there's anything else you need, feel free to reach out. We're here to help you succeed!
thank you for creating this easy to use and helpful app.
It's fantastic to hear that the app has been a valuable and easy-to-use companion for you over the past four years. If you ever have more feedback or if there's anything else we can assist you with, don't hesitate to reach out. Cheers to another great year ahead!
the is good because it provides us with the ability to address and resolve issues with clients
Thank you for the review! Our app is designed to help you gain more reviews and resolve issues with clients 1:1. If you ever need assistance or have any questions, feel free to reach out. We're here to support you!
Reputon is part of Google! What's not to trust? So far, it's been easy to navigate, use, & it's built for Shopify! That's excellent. 10 stars!
Thanks a bunch for the stellar 10 stars! Your trust means a lot to us, and we're here to keep delivering an excellent experience for your Shopify needs. If you ever have more feedback or questions, feel free to share.
Easy to install and use.
Thank you for your positive feedback! We're glad to hear that you find it easy. If you have any questions or need assistance, feel free to reach out.
Great way to help obtain reviews.
Easy to use, simple and clear interface, really helps to collect good reviews, also helps to avoid bad reviews with redirection to contact page.
Thank you for the positive feedback! Glad it's working well for you and making things easy. If you ever have questions or need assistance, hit us up. Cheers to more great reviews!
easy to navigate. and so necessary
Thank you for the review, we are glad you found it easy! If you have any other thoughts or questions, just give us a shout.
This app makes setting up Custer reviews simple and easy. Thank you!
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you're enjoying our app. If you ever have any questions or need assistance, feel free to reach out. Your support means a lot to us!