Reputon Customer Reviews App

Pros: Excellent opporunnity to discover unhappy customers and assist them. Also their negative reviews go to inbox vs. posted online.
Cons: I don't see anywhere stats on how many positive reviews were posted based on the email sent by reputon. Also, option to send a second follow up email would be great.

Great app, A must have for anyone looking to increase their TrustPilot rating. Got over 200 5 star reviews within 24hrs and was able to deal with any customers who received a negative experience who slipped through the net. Even better it's FREE however would definitely pay for a premium version with more features.

P.S - One feature I would like is when someone fills out the negative review feedback form it sends the form to our CRM software from a Reputon email address would be great if it could come from the customer but not sure if that's even possible lol, it would just help our team with faster responses instead of copying and pasting the email ( Maybe an integration with Gorgias? and similar ) All round 5 Stars *****

After some service from Shopify support I got this app working well and am able to communicate with customers who are dissatisfied. and thank customers who are satisfied.

Functionally fantastic, catches customers that might not be fully satisfied so you can help make them happy. The email template and their own review site are not very pleasing visually, but ok. There is not a lot of guidance on setting up your URLs but it's pretty straightforward.

nice and easy to use i have only started to use it so i don't know the longevity yet / bad is too soon to give proper review only after 5 days should review after 1 month

Great app.. we had some shipping problems with Covid and it helps a lot to overcome bad reviews, great idea

Great!

Great app to help build reputation among your customers old and new. Particularly helpful when you get those customers that are intent on leaving a bad review no matter how good of a service you offer.

Our business is in a tourist town where retail options are endless. Reviews on TripAdvisor and Yelp help drive feet and dollars to our doorstep. Reputon is a must have app for any retail business on Shopify!

We're getting far more 5 star reviews after installing this app. Easy to configure and works seamlessly with our store.