Reputon Customer Reviews App

I gave it 4 stars for the ease in setting up. Hopeful and patient for now so just waiting on results.

Pros: Excellent opporunnity to discover unhappy customers and assist them. Also their negative reviews go to inbox vs. posted online.
Cons: I don't see anywhere stats on how many positive reviews were posted based on the email sent by reputon. Also, option to send a second follow up email would be great.

After some service from Shopify support I got this app working well and am able to communicate with customers who are dissatisfied. and thank customers who are satisfied.

Functionally fantastic, catches customers that might not be fully satisfied so you can help make them happy. The email template and their own review site are not very pleasing visually, but ok. There is not a lot of guidance on setting up your URLs but it's pretty straightforward.

Great app to help build reputation among your customers old and new. Particularly helpful when you get those customers that are intent on leaving a bad review no matter how good of a service you offer.

The app works just fine. It helps to get your customers to rate your business as well as think about your services and products while you manage your store.

So far so good we are testing this app and will let everyone know very soon how it does. So far the free start is always nice

Handy app but came across an issue that meant that a bunch of our customers were sent a review request before they received their order. Changing the settings in admin area didn't fix this, have notified developer, but no reply as yet.

Wanted to be able to configure all ratings across platforms and this app allows me to keep track of all!

gppd