Reputon Customer Reviews App
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still new with the app but looking forward on getting to know it and use it better
Thank you for the 5-star review ! Take your time exploring the app, and don't hesitate to reach out if you have any questions along the way. We are always glad to help -> info@reputon.com
Phenomenal! It's great! Very easy to use and serves as a great compliment to our community engagement and marketing plan!
Pros: Excellent opporunnity to discover unhappy customers and assist them. Also their negative reviews go to inbox vs. posted online.
Cons: I don't see anywhere stats on how many positive reviews were posted based on the email sent by reputon. Also, option to send a second follow up email would be great.
Great app, A must have for anyone looking to increase their TrustPilot rating. Got over 200 5 star reviews within 24hrs and was able to deal with any customers who received a negative experience who slipped through the net. Even better it's FREE however would definitely pay for a premium version with more features.
P.S - One feature I would like is when someone fills out the negative review feedback form it sends the form to our CRM software from a Reputon email address would be great if it could come from the customer but not sure if that's even possible lol, it would just help our team with faster responses instead of copying and pasting the email ( Maybe an integration with Gorgias? and similar ) All round 5 Stars *****
Thanks for the great feedback! We will be launching the premium version soon with more cool features!
First time trying. I am not sure how it works yet. Hope it's free and good to use for google review.
Hello,
Thank you for the review! Please, contact us at info@reputon.com if you need any help.
Also, you can check our app page, we have a Google Review widget.
Best regards,
Reputon Team
Functionally fantastic, catches customers that might not be fully satisfied so you can help make them happy. The email template and their own review site are not very pleasing visually, but ok. There is not a lot of guidance on setting up your URLs but it's pretty straightforward.
Good for quick use.
Glad to hear it served you well for quick use! If you ever need anything more or have suggestions for improvement, feel free to share.
nice and easy to use i have only started to use it so i don't know the longevity yet / bad is too soon to give proper review only after 5 days should review after 1 month
Thanks for the feedback! We hope that Reputon will bring you tons of positive reviews!
Great app.. we had some shipping problems with Covid and it helps a lot to overcome bad reviews, great idea
Thank you for your positive feedback! We are delighted to hear that our app has been helpful to you. If you have any further feedback or suggestions, please feel free to reach out to us.
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