Reputon Customer Reviews App
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I am going to update my original 1 star review. After expressing my dissatisfaction, I received several emails. Initially, the emails were frustrating, and I seriously considered removing the app. Then I received an email from Natalie. She went above and beyond to listen to my issues, understand my frustration, but most importantly, FIX MY PROBLEM!! She helped me to set up the app to get my desired results. Now is the app perfect? No. However I am happy with how it is performing for my business. In this instance, Customer Support was the game changer. Natalie turned a bad experience into a good one, just by being attentive, understanding the issue and coming up with concrete solutions.
Hello, we are sorry to hear that you had a bad experience with our app.
The app is designed to send follow-up asking for reviews. You can add links to third-party sites like Google, Facebook, Etsy, etc. You can collect custom reviews as well by adding a link to the special form (by default this link is added). But to display these reviews, you need to install Testimonials Slider App with free plan. Or you can use any other app to display reviews.
o app é top, ajuda muito nas vendas e na confiabilidade do site, e também ajuda a aumentar as vendas
Querido cliente,
Obrigado por ter tempo para postar a revisão.
Agradecemos seu feedback e estamos felizes em saber que isso ajuda sua empresa a crescer.
Reputon Team
Just got that app, so far seems to be good. It would be good if we could customize emails to match the branding.
It sends request for reviews at the wrong time. I have app set to send once it saids the order has been delivered. This is causing some customers to assume my business in unprofessional.
Hello,
Sorry for the inconvenience.
Once you install the app, you can add past orders. You can upload orders that you've got for the last 60 days. By default, the email trigger - 14 days after the Order is fulfilled. If your uploaded orders were fulfilled more than 14 days ago, the emails will be sent in 1-2 hours, unless you change the Email trigger (days or/and condition "After")
As we understand, your uploaded orders were older than 14 days after fulfilled. And you didn't change the Email trigger section. That's why emails were sent a few hours after uploading.
Regards,
Reputon Team
...at the begining.., everything is going ok..., lets see what happens in advance but it looks great!
Thank you for having time to post the review! We hope it helps you to boost your sales and social proof!
Reputon Team
I’m still trying this app no rate yet,but I’ll give a rate whenever I will be satisfied in this apps
Great functions for beginner shops :), it should allow me to get feedback from my customers
I have not started using the app yet on the store
As my shop grows I will look to upgrade the app .
Just installed ! will review again after few days....................................................
Just downloaded the app so I can't really give any feedback just yet. I believe it'd be better to get back to customers for an accurate feedback a few days later rather than straight away when the app is installed.
Makkelijk te installeren en werkt top!
Bedankt voor je positieve feedback! We zijn blij om te horen dat de installatie makkelijk was en dat alles goed werkt. Als je ooit vragen hebt of suggesties, staan we klaar om te helpen. Veel plezier met het gebruik van de app!