Reputon Customer Reviews App , 1,147 条评论
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Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.
I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.
Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.
Thanks for the extensive feedback!
We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats based on the number of stars.
Regarding the in-store customers, right now they're ignored during sending because there is no email in the orders associated with such customers.
Regards,
Reputon team
Must be set up on desk top, otherwise its impossible. I lost 3 days of reviews including the day that i launched my e-commerce store, due to the lack of assistance or any literature stating this is necessary. I even sent a help desk inquiry which took 24 hours to be instructed to login on a desktop ONLY.
Update post reply of Reputon;
You guys have yet to respond to my help request! YOUR COMPANY HAS NOT RESOLVED ANYTHING FOR ME AT ALL! Not once did you reply or call me directly or indirectly! Other than responding to this review, you have NO CLUE WTF you are even talking about lol! IM A PR PRO…. don’t blow smoke in mirrors with me
Dear Customer,
You haven't sent us ANY email regarding the issue you have with the app. We have checked the inbox and spam folder .
Please, describe the problem you have with app by sending email to info@reputon.com.
Regards,
Reputon Team
can you upload a demonstration video on how to install and setup the app to work fine in website so that will be helpful.
Hello,
We can give you a personal guidance of how to set up Reputon on your account.
Regards,
Reputon team
If we could add a reward code for customer leave review that will be better
Thank you for your feedback! We are working on this feature right now and plan to release it soon.
I'm giving this app 3 stars because I had a bit of a hard time setting it up. Also customers are telling me they have reviewed my website on sitejabber but only one review from one customer is displayed online. I cannot view the reviews either.
Still trying to set up. A bit tricky to set up. Have to leave a review prior so not able to go into much detailed.
Hello,
Any updates on your Reputon Customer Reviews app experience?
Regards,
Reputon team
I will start using your app , after result definately will approach your for giving good review ,thanks
Dear Sir/Madam,
Thank you for using our app. We are very disappointed by a 3* review as there was no issue with the app and our support.
May I know the reason you give us that rate?
Thank you.
Best regards,
Reputon team
Easy to set up, compatible with my browser. Just started with it so no reviews yet. Thanks, Linda of Lányos Handmade
Hi Linda, thank you for your review. Is there anything we can help you with setting up the app?
Very easy to use and helpful! Unfortunately there's no feature to set multiple languages emails with which the service would have gained 5 stars!
Hi,
Thank you for your review! Unfortunately the app doesn't support multiple email templates. However you can edit the email template and re-write it in 2 languages.
Regards,
Reputon Team
Update: Following my review, developer updated app to prevent this from happening. Sent emails to previous orders without notifying us! Very Upsetting! Does not offer control over what it sends.
Update: we have fixed the issue, once you install the app you will be prompted to choose whether you would like to send emails to past customers or not.
Regards,
Ivan @ Reputon