Reputon Customer Reviews App , 1,139 reviews

I've been trying to get in touch with the Reputon team for more than a month now and they have been ignoring my emails. We are on one of the most expensive plans and it's unfortunate that we can't get help with anything. No way to see or manage reviews in their apps. We just see opens and clicks but no reviews... Disappointed in this app and their non-existent support.

TL;DR If support is important to you, skip this app.

I set this app up using the second most expensive plan as a trial then I planned to step up to the most expensive option. I set up Google as the site that I would like to collect reviews for. I sent the test email. Everything looked good. I sent the emails to 500 past orders and to my horror, saw that the emails had apparently reverted to the factory settings of "sitejabbber" and "Trust pilot", neither of which we are set up for collecting reviews on (our company does not have pages there)

Without thinking, I went into the admin console and changed the links back to google and sent a message requesting help from the support staff.

This is the support message I initially sent on 4-17-24 at approximately 7am
"Message: I had everything set up to send google review requests. I sent the test email and everything was good. When I approved and sent the emails for the past orders I see that it reverted to the factory settings. Now I have 500 WORSE than worthless emails sent because I bothered my customers by asking for reviews on apps that we do not even have our business set up on and that I do not care to collect reviews for"

24 hours later I get this reply. (4-18-24 @ 6:53am)
Hello,
John from Reputon here.

Could you please clarify what you mean? Based on your settings, everything seems to be correct at the moment.

Please be advised that we are unable to send requests to any apps at this time.

Regards,
John | Reputon Team

This is the only contact I have had with them regarding this matter. I have sent THREE follow up emails since with no reply from Reputon.

4-18-24 @7:05
They are correct now because I changed them again. The email sent with links to the factory set review sites (trust pilot and the other one) and not Google like I wanted.

So 500 emails not only got burned but 500 of my customers essentially got a spam email from us.

Is there any way to reset the 500 email limit for the month and instead of going to past orders to collect reviews can I'll just send the emails to current/future orders.

Thanks

My next email
4-18-24 @ 6:26PM
Good Afternoon,
I'm trying to get this resolved in a timely manner. Are the replies to support questions generally 12-24 hours between each interaction/email? I am trying to manage my expectations here but this is a big deal to me and I would like to get this resolved as soon as possible.

If you change "apps" to "websites" in my initial query it will probably make sense then.

Thanks

My next reply on 4-19-24 @ 8:38AM
I am again attempting contact to get this resolved. To summarize again, I set the app up to collect Google reviews. I sent the test email and everything seemed correct. I proceeded to send an email to previous orders requesting a review. The email sent and apparently had reverted to the factory settings for Trust Pilot and the other review site that come pre-set from the factory settings somehow. In an attempt to fix this, I apparently made it worse by RE-deleting the links and RE-installing the google settings. This caused the emails to essentially have broken links apparently and look like spam or worse. I am worried about how many times our business email that we used to send those emails to be marked as spam now. I am requesting that we somehow get to the root of what happened and possibly get the 500 email limit reset so I can simply proceed with requesting reviews from current/ future orders.

Thanks

Support appears to be non-existent for this app and I am seriously questioning all of the positive reviews here after my experience. I have uninstalled the app and could not possibly recommend it based on my experience.

I haven't even used the app yet and your are requiring me to review it.

demande les preuves d achat les clients non pas forcement envie

Sorry but this app and the email sent is very confusing or rather misleading. I received an email saying More reviews for your store but they don't show you how many reviews you have got or what reviews your customers have left for you. Forget about displaying on our store but we should atleast know if we have got reviews or not? for that also we have to pay you to see what our customers have filled when you send them an email? or it is all about just collecting information and forcing us to pay if we need to just see(not even diplaying on the website) what we have got? How can one make a decision if they dont even know if it is worth buying your plan? Very disappointed.

NO ES DE FACIL ACCESO.. LOS COMENTARIOS NO APARECEN POR NINGUN LADO.. PESIMA APLICACION.............

The app description says there are Yelp reviews, but I didn't find that feature, so it doesn't work for me.