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Mejora las calificaciones de tu tienda enviando correos electrónicos a tus clientes.
Envíe un correo electrónico de seguimiento automatizado cuando sus clientes reciban pedidos. Mejore las calificaciones y los comentarios de los clientes en muchos sitios de revisión a la vez. ¡Tus reseñas de Google, Trustpilot, Etsy, Facebook, reseñas de cualquier otro sitio de reseñas con calificaciones positivas explotarán! Redirija a los clientes insatisfechos a los formularios de comentarios. Aplicación de marketing por correo electrónico para recopilar reseñas de negocios y productos.
- Correos electrónicos de revisión automática totalmente personalizados
- Configure el activador para recopilar comentarios según el tiempo de envío
- Agregue sitios de revisión ilimitados a los que se enviarán sus clientes
- Realizar un seguimiento de las conversiones de correo electrónico
- Evite las críticas negativas de los clientes. ¡Recibe excelentes críticas!
- Características
- Populares entre los negocios de Estados Unidos
- Se usa directamente en el panel de control de Shopify
- Funciona con los temas más recientes
Tipos de campañas de marketing
Campañas de gestión
Opciones de muestra
Formas de recopilar reseñas
Fecha de lanzamiento
26 de septiembre de 2018
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Funciona con
Pago, Google reviews, Facebook reviews, Aftership, PushOwl Web Push NotificationsPrecios
PRINCIPIANTE
Gratis
- Hasta 30 correos/mes
- Plantillas personalizables
- Varios enlaces de reseñas
- Opciones de activación
- Filtro de reseñas
- Estadísticas de envío
LITE
$9.99 al mes
- Hasta 150 correos/mes
- +Todas las del plan Principiante
- Más plantillas de correo
- Importar desde .CSV
- Envío programado
- Omitir pedidos POS
ESTÁNDAR
$24.99 al mes
- Hasta 500 correos/mes
- +Todas las del plan LITE
- Opción de frecuencia de envío
- Lista negra de correos
- Más activadores de correo electrónico
AVANZADO
$49.99 al mes
- Hasta 1500 correos/mes
- +Todas las funciones del plan Estándar
- Integración posterior al envío
- Atención al cliente VIP
PRINCIPIANTE
Gratis
- Hasta 30 correos/mes
- Plantillas personalizables
- Varios enlaces de reseñas
- Opciones de activación
- Filtro de reseñas
- Estadísticas de envío
LITE
$9.99 al mes
- Hasta 150 correos/mes
- +Todas las del plan Principiante
- Más plantillas de correo
- Importar desde .CSV
- Envío programado
- Omitir pedidos POS
ESTÁNDAR
$24.99 al mes
- Hasta 500 correos/mes
- +Todas las del plan LITE
- Opción de frecuencia de envío
- Lista negra de correos
- Más activadores de correo electrónico
AVANZADO
$49.99 al mes
- Hasta 1500 correos/mes
- +Todas las funciones del plan Estándar
- Integración posterior al envío
- Atención al cliente VIP
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días.
Reseñas (1.191)
This app is a great asset to my business as it gives me an opportunity to work with a customer correcting the issue before they submit a negative review.
Did a great job. Caught a review that I will work with customer and not have pissed off customers. Thank you
Edited from 1 star to 5 stars.
After a week of working directly with the staff here my opinion and my experience with them has changed for the better. I sent the first email out, configured the way I needed it to be and collected (9) 5-star reviews in the first hour on GOOGLE! It works!
TL;DR If support is important to you, skip this app.
I set this app up using the second most expensive plan as a trial then I planned to step up to the most expensive option. I set up Google as the site that I would like to collect reviews for. I sent the test email. Everything looked good. I sent the emails to 500 past orders and to my horror, saw that the emails had apparently reverted to the factory settings of "sitejabbber" and "Trust pilot", neither of which we are set up for collecting reviews on (our company does not have pages there)
Without thinking, I went into the admin console and changed the links back to google and sent a message requesting help from the support staff.
This is the support message I initially sent on 4-17-24 at approximately 7am
"Message: I had everything set up to send google review requests. I sent the test email and everything was good. When I approved and sent the emails for the past orders I see that it reverted to the factory settings. Now I have 500 WORSE than worthless emails sent because I bothered my customers by asking for reviews on apps that we do not even have our business set up on and that I do not care to collect reviews for"
24 hours later I get this reply. (4-18-24 @ 6:53am)
Hello,
John from Reputon here.
Could you please clarify what you mean? Based on your settings, everything seems to be correct at the moment.
Please be advised that we are unable to send requests to any apps at this time.
Regards,
John | Reputon Team
This is the only contact I have had with them regarding this matter. I have sent THREE follow up emails since with no reply from Reputon.
4-18-24 @7:05
They are correct now because I changed them again. The email sent with links to the factory set review sites (trust pilot and the other one) and not Google like I wanted.
So 500 emails not only got burned but 500 of my customers essentially got a spam email from us.
Is there any way to reset the 500 email limit for the month and instead of going to past orders to collect reviews can I'll just send the emails to current/future orders.
Thanks
My next email
4-18-24 @ 6:26PM
Good Afternoon,
I'm trying to get this resolved in a timely manner. Are the replies to support questions generally 12-24 hours between each interaction/email? I am trying to manage my expectations here but this is a big deal to me and I would like to get this resolved as soon as possible.
If you change "apps" to "websites" in my initial query it will probably make sense then.
Thanks
My next reply on 4-19-24 @ 8:38AM
I am again attempting contact to get this resolved. To summarize again, I set the app up to collect Google reviews. I sent the test email and everything seemed correct. I proceeded to send an email to previous orders requesting a review. The email sent and apparently had reverted to the factory settings for Trust Pilot and the other review site that come pre-set from the factory settings somehow. In an attempt to fix this, I apparently made it worse by RE-deleting the links and RE-installing the google settings. This caused the emails to essentially have broken links apparently and look like spam or worse. I am worried about how many times our business email that we used to send those emails to be marked as spam now. I am requesting that we somehow get to the root of what happened and possibly get the 500 email limit reset so I can simply proceed with requesting reviews from current/ future orders.
Thanks
Support appears to be non-existent for this app and I am seriously questioning all of the positive reviews here after my experience. I have uninstalled the app and could not possibly recommend it based on my experience.
Great app! Its my go-to review collection app! I love the review URL feature that allow me to post a review link anywhere.
Shopify offers limited options for collecting Google Reviews. I installed two available apps and found Reputon the easiest to use, with a better content layout. Most importantly, its emails don't end up in the junk mail folder. Additionally, the customer service is great. It would be even better if the app allowed us to send emails from our domain email address. I highly recommend this app.
Soporte técnico
Reputon puede responder cualquier pregunta que tengas sobre Reputon Reviews App ‑ Reseñas.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.