Reputon Customer Reviews App

Reputon Customer Reviews App

Built for Shopify
定价
提供免费套餐
亮点
深受美国商家喜爱
可直接在 Shopify 后台使用
适用于最新模板
评分
4.8 (1,186)
开发人员
Reputon

发送电子邮件请求在谷歌、Trustpilot、Facebook 等平台上进行评论。重定向负面反馈。

在第三方评论平台上获得更多评论。我们支持谷歌评论、Facebook 评论、Trustpilot 评论、Sitejabber、Yelp、Etsy 评论等多个平台。在您的客户收到订单时发送后续电子邮件请求评论。将不满意的用户重定向到私人反馈表。在电子邮件模板中使用 AI 个性化。在您的店面添加一个评价我们的小部件。向过去的订单发送电子邮件。

在第三方评论平台上获得更多评论。我们支持谷歌评论、Facebook 评论、Trustpilot 评论、Sitejabber、Yelp、Etsy 评论等多个平台。在您的客户收到订单时发送后续电子邮件请求评论。将不满意的用户重定向到私人反馈表。在电子邮件模板中使用 AI 个性化。在您的店面添加一个评价我们的小部件。向过去的订单发送电子邮件。 更多
  • 新功能!添加优惠券以在谷歌、Trustpilot、Sitejabber 等平台上获得更多评论。
  • 避免差评。将愤怒的用户重定向到自定义反馈表。
  • 新功能!在您的店面添加一个评价我们的小部件。
  • 向最多两个月前的过去客户发送免费评论请求。
  • 新功能!电子邮件分析;AI 个性化后续电子邮件

包含自动翻译的文本

显示原文
亮点
深受美国商家喜爱
可直接在 Shopify 后台使用
适用于最新模板

宣传活动类型

结账电子邮件, 折扣, 电子邮件宣传活动, 跟进电子邮件, 产品评论, 奖励, 问卷调查

管理宣传活动

AI 生成, 分析, API 和 Webhook, 自动化, 编辑器工具, 导入和导出, 标记, 模板, 跟踪, 触发器和规则

展示选项

徽章, 星级评分

收集评论的方式

自动化, 自定义请求, 电子邮件请求, 弹出窗口, 推送通知, 二维码, 问卷调查

推出日期

2018年9月26日

语言

英语

这款应用未翻译成简体中文

适配以下产品:

结账, google reviews, facebook reviews, AfterShip, PushOwl Web Push Notifications, Trustpilot

定价

Beginner

免费

  • 每月最多 50 封电子邮件
  • 可自定义的电子邮件模板
  • 多个评论链接
  • 灵活的电子邮件触发器
  • 差评过滤
  • 电子邮件统计

Lite

$9.99 /月

  • 每月最多 150 封电子邮件
  • + 所有 Beginner 计划功能
  • 从 .CSV 导入
  • 发送时间选项
  • 跳过 POS 订单选项

Standard

$24.99 /月

  • 每月最多 500 封电子邮件
  • + 所有 Lite 计划功能
  • 发送频率选项
  • 电子邮件黑名单
  • 订单已送达和订单标签电子邮件触发器

Advanced

$49.99 /月

  • 每月最多 1500 封电子邮件
  • + 所有 Standard 计划功能
  • Aftership 集成
  • VIP 客户支持

Beginner

免费

  • 每月最多 50 封电子邮件
  • 可自定义的电子邮件模板
  • 多个评论链接
  • 灵活的电子邮件触发器
  • 差评过滤
  • 电子邮件统计

Lite

$9.99 /月

  • 每月最多 150 封电子邮件
  • + 所有 Beginner 计划功能
  • 从 .CSV 导入
  • 发送时间选项
  • 跳过 POS 订单选项

Standard

$24.99 /月

  • 每月最多 500 封电子邮件
  • + 所有 Lite 计划功能
  • 发送频率选项
  • 电子邮件黑名单
  • 订单已送达和订单标签电子邮件触发器

Advanced

$49.99 /月

  • 每月最多 1500 封电子邮件
  • + 所有 Standard 计划功能
  • Aftership 集成
  • VIP 客户支持

包含自动翻译的文本

显示原文

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。

评论 (1,186)

整体评分
4.8
每个评分等级的数量
  • 85% 的评分是 5 星
  • 11% 的评分是 4 星
  • 2% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2024年4月9日

This app is a great asset to my business as it gives me an opportunity to work with a customer correcting the issue before they submit a negative review.

Modern Tourist Guelph
加拿大
大约4年 人在使用应用
2024年4月4日

Did a great job. Caught a review that I will work with customer and not have pissed off customers. Thank you

Makana Hut
美国
大约1年 人在使用应用
编辑时间:2024年4月30日

Edited from 1 star to 5 stars.
After a week of working directly with the staff here my opinion and my experience with them has changed for the better. I sent the first email out, configured the way I needed it to be and collected (9) 5-star reviews in the first hour on GOOGLE! It works!

TL;DR If support is important to you, skip this app.

I set this app up using the second most expensive plan as a trial then I planned to step up to the most expensive option. I set up Google as the site that I would like to collect reviews for. I sent the test email. Everything looked good. I sent the emails to 500 past orders and to my horror, saw that the emails had apparently reverted to the factory settings of "sitejabbber" and "Trust pilot", neither of which we are set up for collecting reviews on (our company does not have pages there)

Without thinking, I went into the admin console and changed the links back to google and sent a message requesting help from the support staff.

This is the support message I initially sent on 4-17-24 at approximately 7am
"Message: I had everything set up to send google review requests. I sent the test email and everything was good. When I approved and sent the emails for the past orders I see that it reverted to the factory settings. Now I have 500 WORSE than worthless emails sent because I bothered my customers by asking for reviews on apps that we do not even have our business set up on and that I do not care to collect reviews for"

24 hours later I get this reply. (4-18-24 @ 6:53am)
Hello,
John from Reputon here.

Could you please clarify what you mean? Based on your settings, everything seems to be correct at the moment.

Please be advised that we are unable to send requests to any apps at this time.

Regards,
John | Reputon Team

This is the only contact I have had with them regarding this matter. I have sent THREE follow up emails since with no reply from Reputon.

4-18-24 @7:05
They are correct now because I changed them again. The email sent with links to the factory set review sites (trust pilot and the other one) and not Google like I wanted.

So 500 emails not only got burned but 500 of my customers essentially got a spam email from us.

Is there any way to reset the 500 email limit for the month and instead of going to past orders to collect reviews can I'll just send the emails to current/future orders.

Thanks

My next email
4-18-24 @ 6:26PM
Good Afternoon,
I'm trying to get this resolved in a timely manner. Are the replies to support questions generally 12-24 hours between each interaction/email? I am trying to manage my expectations here but this is a big deal to me and I would like to get this resolved as soon as possible.

If you change "apps" to "websites" in my initial query it will probably make sense then.

Thanks

My next reply on 4-19-24 @ 8:38AM
I am again attempting contact to get this resolved. To summarize again, I set the app up to collect Google reviews. I sent the test email and everything seemed correct. I proceeded to send an email to previous orders requesting a review. The email sent and apparently had reverted to the factory settings for Trust Pilot and the other review site that come pre-set from the factory settings somehow. In an attempt to fix this, I apparently made it worse by RE-deleting the links and RE-installing the google settings. This caused the emails to essentially have broken links apparently and look like spam or worse. I am worried about how many times our business email that we used to send those emails to be marked as spam now. I am requesting that we somehow get to the root of what happened and possibly get the 500 email limit reset so I can simply proceed with requesting reviews from current/ future orders.

Thanks

Support appears to be non-existent for this app and I am seriously questioning all of the positive reviews here after my experience. I have uninstalled the app and could not possibly recommend it based on my experience.

onethiefsurplus
美国
4天 人在使用应用
2024年5月20日

Great app! Its my go-to review collection app! I love the review URL feature that allow me to post a review link anywhere.

BetterEngraved.com
美国
大约1个月 人在使用应用
2024年4月22日

Finding the perfect pair of sneakers has never been easier! I recently discovered this amazing online sneaker store, and let me tell you, it's a game-changer. The selection is incredible, with all the latest styles and brands to choose from. Not only that, but the quality is top-notch, and the prices are unbeatable.

But what really sets this store apart is the customer service. The team goes above and beyond to make sure you find exactly what you're looking for. They're friendly, helpful, and genuinely passionate about sneakers. Plus, with free shipping on all orders, there's no reason not to treat yourself to a new pair!

So if you're in the market for some fresh kicks, look no further than this online sneaker store. Trust me, you won't be disappointed!

Nerdy store
加拿大
8天 人在使用应用

支持

Reputon 可以回答您关于 Reputon Customer Reviews App 的任何问题。

开发人员

Reputon

2093 PHILADELPHIA PIKE, STE 1025, CLAYMONT, DE, 19703, US

更多此类应用

5.0 星(满分 5 星) 总共 4670 条评论 提供免费套餐
Aliexpress Review Importer Oberlo review app alireview Insfeed
4.9 星(满分 5 星) 总共 277 条评论 提供免费套餐
亚马逊、速卖通、eBay、沃尔玛产品评论导入工具
4.7 星(满分 5 星) 总共 1149 条评论 免费安装
一键启动电商自动化并看到回报。

想要添加应用?

免费试用 Shopify 3 天