Reputon Customer Reviews App

Name: Reputon Customer Reviews App
Brand: Reputon
Rating: 4.8 (1135 reviews)

Built for Shopify

Free plan available

Rating (4.8)

Reviews

1,135

Developer

Reputon

Reputon review email followup ask feedback

Highlights

Built for Shopify

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Popular with businesses like yours

Based in United States

Built for your business

Use directly in Shopify admin
Works with the latest themes

About this app

Launched

September 26, 2018

Languages

English

Send emails asking for reviews on Google, Trustpilot, Facebook, etc. Redirect negative feedback.

Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, Sitejabber, Yelp, Etsy reviews, and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-PERSONALIZATION in email templates. Add a RATE US widget to your storefront. Send emails to PAST ORDERS.

NEW! Add coupons to get more reviews on Google, Trustpilot, Sitejabber, etc.
Avoid bad reviews. Redirect angry users to a custom feedback form.
NEW! Add a RATE US widget to your storefront.
Send review requests to past customers up to 2 months old.
NEW! Email analytics; AI-personalized follow-up emails

Email marketing features

Campaign types: Checkout emails, Discounts, Email campaigns, Follow-up emails, Product reviews, Rewards, Surveys
Managing campaigns: AI generation, APIs and webhooks, Analytics, Automations, Editor tool, Import and export, Tagging, Templates, Tracking, Triggers and rules

Product review features

Display options: Badges, Star ratings
Ways to collect reviews: Automations, Custom requests, Email requests, Pop-ups, Push notifications, QR codes, Surveys

Pricing

Beginner

Free

Up to 30 emails / month
Customizable email templates
Multiple review links
Flexible email triggers
Bad reviews filter
Email stats

Lite

$9.99/month

Up to 150 emails / month
+ All Beginner plan features
Import from .CSV
Sending time option
Skip POS orders option

Standard

$24.99/month

Up to 500 emails / month
+ All Lite plan features
Sending frequency option
Email blacklist
Order delivered and Order tag email trigger

Advanced

$49.99/month

Up to 1500 emails / month
+ All Standard plan features
Aftership integration
VIP customer support

Beginner

Free

Up to 30 emails / month
Customizable email templates
Multiple review links
Flexible email triggers
Bad reviews filter
Email stats

Lite

$9.99/month

Up to 150 emails / month
+ All Beginner plan features
Import from .CSV
Sending time option
Skip POS orders option

Standard

$24.99/month

Up to 500 emails / month
+ All Lite plan features
Sending frequency option
Email blacklist
Order delivered and Order tag email trigger

Advanced

$49.99/month

Up to 1500 emails / month
+ All Standard plan features
Aftership integration
VIP customer support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

1,135 reviews

Overall rating

4.8

Counts per rating level

85% of ratings are 5 stars
970
11% of ratings are 4 stars
127
2% of ratings are 3 stars
28
0% of ratings are 2 stars
3
1% of ratings are 1 stars
7

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and automated review collection. It's ideal for businesses aiming to boost their Google Reviews, with a widget to display all reviews. The app's ability to identify negative reviews allows for proactive response. The free package is seen as adequate for small businesses, offering a cost-effective alternative. Merchants also commend the customer service for its responsiveness and problem-solving skills.

April 9, 2024

This app is a great asset to my business as it gives me an opportunity to work with a customer correcting the issue before they submit a negative review.

Modern Tourist Guelph

Canada

About 4 years using the app

April 4, 2024

Did a great job. Caught a review that I will work with customer and not have pissed off customers. Thank you

Makana Hut

United States

About 1 year using the app

January 31, 2024

Easy to set up and customize. Reputon Customer Reviews app has helped us gain Google Reviews for our store from previous customers and allows us to automate the collection of new reviews moving forward.

SecondGear.me

United Arab Emirates

2 months using the app

Reputon replied February 5, 2024

Thanks a bunch for your feedback! We're thrilled that our app has been helpful in garnering Google Reviews. If you ever need further assistance or have questions, don't hesitate to reach out.

All reviews