Name: Reputon Customer Reviews App
Brand: Reputon
Rating: 4.8 (710 reviews)

Highlights

Popular with businesses like yours

Based in United States

Speed tested

No impact to your online store

Built for your business

Use directly in Shopify admin

About this app

Launched

September 26, 2018

Languages

English, French, Spanish, German, Portuguese (Brazil), Italian, Danish, and Dutch

Send emails asking for reviews on sites like Google reviews, Facebook. Build trust and boost sales.

Customer Reviews helps you get more reviews on 3rd party review platforms and websites. We support Google reviews, Etsy reviews, Facebook reviews, Sitejabber, Yelp and many others. Just send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. The app is fully customizable, operates on auto-pilot and supports multi-lingual stores.

Customer Reviews helps you get more reviews on 3rd party review platforms and websites. We support Google reviews, Etsy reviews, Facebook reviews, Sitejabber, Yelp and many others. Just send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. The app is fully customizable, operates on auto-pilot and supports multi-lingual stores. more

Reputation Management: Get more reviews on third-party sites like Google reviews
Automatic Emails: Send follow-up emails with a review link or a QR code
Review Links: Send your customers to an unlimited number of review sites
Review Request: Send review requests to new or past customers up to 2 months old
Negative Feedback: Avoid bad reviews with a custom feedback form

Pricing

Beginner

Free

Up to 50 emails / month
Email template customization
Multiple review links
Email trigger options
Bad reviews filter
Sent emails stats

Light

$9.99/month

Up to 150 emails / month
+ All Beginner plan features
More email templates
Import from .CSV
Sending time option
Skip POS orders option

Standard

$24.99/month

Up to 500 emails / month
+ All Lite plan features
Sending frequency option
Email blacklist
Order delivered and Order tag email trigger

Advanced

$49.99/month

Up to 1500 emails / month
+ All Standard plan features
Aftership integration
VIP customer support

Beginner

Free

Up to 50 emails / month
Email template customization
Multiple review links
Email trigger options
Bad reviews filter
Sent emails stats

Light

$9.99/month

Up to 150 emails / month
+ All Beginner plan features
More email templates
Import from .CSV
Sending time option
Skip POS orders option

Standard

$24.99/month

Up to 500 emails / month
+ All Lite plan features
Sending frequency option
Email blacklist
Order delivered and Order tag email trigger

Advanced

$49.99/month

Up to 1500 emails / month
+ All Standard plan features
Aftership integration
VIP customer support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

710 reviews

Overall rating

4.8

Counts per rating level

85% of ratings are 5 stars
605
12% of ratings are 4 stars
82
3% of ratings are 3 stars
18
0% of ratings are 2 stars
2
0% of ratings are 1 stars
3

January 28, 2023

Love this app great asset to my business, I highly recommend you wont be disappointed especially with positive and negative reviews

BLOOMHAUS MELBOURNE

Australia

Time spent using app: 7 months

Reputon replied January 29, 2023

Hello,

Thank you for the review! We appreciate your feedback.

Let us know if you need any help by sending an email to info@reputon.com

Reputon Team

Edited January 30, 2023

Must be set up on desk top, otherwise its impossible. I lost 3 days of reviews including the day that i launched my e-commerce store, due to the lack of assistance or any literature stating this is necessary. I even sent a help desk inquiry which took 24 hours to be instructed to login on a desktop ONLY.

Update post reply of Reputon;
You guys have yet to respond to my help request! YOUR COMPANY HAS NOT RESOLVED ANYTHING FOR ME AT ALL! Not once did you reply or call me directly or indirectly! Other than responding to this review, you have NO CLUE WTF you are even talking about lol! IM A PR PRO…. don’t blow smoke in mirrors with me

PINK Skyn

United States

Time spent using app: 3 days

Reputon replied January 29, 2023

Dear Customer,

Please, note, we haven't advised you that you can log in on a desktop only. You contacted us regarding the email Enabling feature issue that we resolved in less than 24 hrs.

Please, let us know the problem you have by sending an email to info@reputon.com

Regards,

Reputon Team