O:Request a Quote ‑ Hide Price
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Customer service is hands-on. We never had problems when seeking for assistance for issues related to their app.
Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Quote Snap - Hide Price - B2B app. We look forward to serving you for many years to come!
It is very easy to use and the customer service staff is very professional and eager
😊 We're delighted to hear that you find the app very easy to use! It's great that the customer service staff has been professional and eager to assist. If you ever have more feedback or need further assistance, don't hesitate to reach out. Your satisfaction is our priority! 👍🌟
Very good apps and the customer service staff is incredible. I cannot express how impressed I am with the level of service I received. Really saves us a lot of time!
Thank you for your amazing feedback! 🎉🌟 We're thrilled to hear that you love our apps and that our customer service staff has exceeded your expectations. The level of service you received truly impressed you, and that's what we strive for! 🏆⭐ If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing our app! 🙌🚀💙
Excellent customer service. Had a few minor issues but support was instant and fast resolution.
Absolutely fantastic to hear you had an excellent customer service experience! 🌈✨ We're glad our support team could provide instant assistance and resolve the issues quickly for you. If you have any more questions or need further help, feel free to reach out. Thanks for your positive feedback! 😊🚀
This app is great for stores that need customers to add products to a quote and submit a custom form instead of a traditional cart and checkout.
Their customer service is top notch! They were very helpful through the chat.
Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!
There's a little bit of a learning curve with certain features of this app, but once you learn your way around, it's an overall great app with super responsive support.
We appreciate your feedback! Learning curves are common, and we're glad to hear you found your way around. It's fantastic to know you consider our app great, and we're always here for you with responsive support. If you have more questions, don't hesitate to reach out! 😊👍
very happy with the app and customer service
We're delighted to hear that you're very happy with both our app and customer service! 🌟😊 Your satisfaction is our top priority, and we're thrilled that we've been able to meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued success and happiness! 👍🤗
amazong help by their support team - especially tracy
Thank you for the feedback! We're glad to hear that our support team, especially Tracy, provided amazing assistance. If you have any more questions, feel free to ask. We're here to help! 😊🙌🎉
Support was great, fast replies and issues were solved very quickly.
Thank you so much for your sharing 👏👏👏! Our team will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡
App does not work as promised. Shows potential Retail customers pricing In quote request! and that is not the correct pricing for retail clients! what is the point of hide price if you are going to send them the wrong information. It makes us look bad when I have to explain to them that is not the pricing/
Dear the shine studios Team,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our app. We understand the frustration caused by the incorrect pricing information being sent to potential retail customers through the quote request.
Upon investigating the matter, we discovered that the problem was due to a checkbox in the email template that was left ticked. This caused the wrong pricing to be displayed in the quote request emails. We already fixed the email template for your account. We deeply regret any negative impact this may have had on your interactions with potential customers.
We value your feedback, as it helps us identify areas for improvement. Please be assured that we take this matter seriously, and we will take steps to prevent similar issues from occurring in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team, and we will be more than happy to assist you.
Thank you for your continued support.
Best regards,
Kaylee from Omega Team