O:Request a Quote ‑ Hide Price
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App does not work as promised. Shows potential Retail customers pricing In quote request! and that is not the correct pricing for retail clients! what is the point of hide price if you are going to send them the wrong information. It makes us look bad when I have to explain to them that is not the pricing/
Dear the shine studios Team,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our app. We understand the frustration caused by the incorrect pricing information being sent to potential retail customers through the quote request.
Upon investigating the matter, we discovered that the problem was due to a checkbox in the email template that was left ticked. This caused the wrong pricing to be displayed in the quote request emails. We already fixed the email template for your account. We deeply regret any negative impact this may have had on your interactions with potential customers.
We value your feedback, as it helps us identify areas for improvement. Please be assured that we take this matter seriously, and we will take steps to prevent similar issues from occurring in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team, and we will be more than happy to assist you.
Thank you for your continued support.
Best regards,
Kaylee from Omega Team
We tried a few "request a quote" apps and found this one had a good value for the features. Once installed we needed help on a few aspects and the Omega team was extremely helpful and fast to help. We're very happy with our app choice :)
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Omega Request a Quote - Hide Prices app. We look forward to serving you for many years to come!
It's great, some of function wasn't work on my store, but paul provided excellent services, thanks so much.
Hi, it’s great to hear that you had a positive experience with the Omega Request a Quote ‑ Hide Price app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. 💗💗💗
This is a really good App with good functionality and features that help. The support is also great and responses are swift.
Hi The Inisys Store,
Thank you so much for spending your time leaving us such wonderful words. We understand that you have many options in the marketplace, and are pleased that you have made Request a Quote app your premier choice for using. We always want to help you as much as we can.
Please let us know if you need any further assistance from us.
Very helpful when I needed assistance. Professional, courteous and cordial. Very pleased with the subscription!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Quote Snap - Hide Price - B2B
app. We look forward to serving you for many years to come!
easy install and custom on the free plan. But doesnt offer monthly pricing. Only by year. Need to offer more options please
Thanks for taking the time to leave us feedback! We really appreciate it.
I would like to share with you that our app does have a monthly plan for all plans. You just need to go to the Pricing Plan tab in-app and move t o the Monthly Plan option right on the top of the page. I hope you will find a suitable plan for you with this guideline. :D
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
Tuvimos muchos problemas con la aplicación, solo funciono bien con 2 productos después que el equipos de Omega modifico el código.
Cuando quisimos filtrar mas productos nunca funciono adecuadamente, tuvimos muchos días con fallas, oculto precios donde no tenia que hacerlo, genero bucles de información. en general fue una mala experiencia.
Soporte de shopify nos recomendó pedirle a Omega que ellos mismo eliminaran el código ingresado para evitar problemas y después eliminar la aplicación y omega nunca lo realizo y ahora tenemos que re instalar el tema. en total fueron 20 días con la aplicación y nunca funciono adecuadamente.
Estimado Salvador,
Gracias por tomarse el tiempo para escribir una reseña, agradezco sus comentarios y lamento escuchar que tuvo una mala experiencia al usar nuestra aplicación.
En mi nombre y en el de todas las personas con las que trabajo, nos tomamos en serio las opiniones de los clientes y escuchar que nuestra función de ocultación de precios no funcionó correctamente nunca es lo que queremos escuchar. Compartí su revisión con el equipo de desarrollo y nos encantaría que regrese para que podamos hacer que nuestro desarrollador verifique específicamente su caso y lo haga bien.
La nueva extensión del tema 2.0 de Shopify ha tenido un impacto en el funcionamiento de nuestra aplicación, por lo que nos gustaría investigar el motivo porque cuando nuestro equipo de desarrollo verifica, no hay ningún problema.
Solías darnos 5 estrellas por nuestro servicio, nuestro equipo realmente espera que nos puedas dar otra oportunidad. Nuestro líder técnico y todo el equipo están justo al otro lado para saber de usted.
¡Agradezco su patrocinio y espero volver a verlo pronto!
Atentamente,
Kaylee, líder de atención al cliente
This app does exactly what it says it can do and more. Great customer UX on the front end along with good functionality for our admin team. Joy and Ms Quinn in support are amazing - nothing was a problem to help with and they assisted us in really making our customer experience stand-out.
Hello wellseatedhome!
Thank you so much for giving us such wonderful words.
Our Team here is very delighted to see your comment, especially Joy & Quin. We always would like to provide you the best service that you deserve.
Please feel free to contact us if you need our assistance!
Great app - Awesome support
Thanks a million for your positive feedback 💙💚💛🧡.Glad to hear you've found our app helpful to work with your business. That is our goal. Let’s rock together 🔥🚀
Helpful to problem solve getting the app set up. They set up a personal virtual call to troubleshoot connecting an email and it was much appreciated!
Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!