전체 평점
4.9
평점 수준당 개수
  • 평점의 93%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2024년 3월 5일

Support is good

Ratnnasangam
인도
앱 사용 기간 11개월
답글 Omega개 2024년 3월 6일

Thank you for taking the time to acknowledge the quality of our support services. We're pleased to hear that you found our support helpful. However, we also noticed that your overall rating is three stars, indicating there might be room for improvement in other aspects.

We truly value your feedback and would appreciate it if you could share more details about your experience. Understanding the specific areas where we can enhance our services helps us address your concerns effectively. Your insights are crucial in ensuring that we provide the best possible experience for all our customers.

If there are any specific issues, suggestions, or additional comments you'd like to share, please feel free to provide more information through live chat or support@omegatheme.com. We're committed to making our services better, and your input plays a significant role in that process. Thank you for helping us improve.

2023년 9월 15일

The app was unstable when I started using it, the application window would dissapear and would not work on any browser (and even incognito). But the issue was fixed by devs (said that they made some integrations which made the app unstable).
Also, the manual SMTP connection does not work, triple checked everything, even tried on other SMTP clients, so I know that SMTP credentials are valid, but somehow this app does not connect to it.
Really liked this app for its UI, because it has nice desktop UI. But then I tried it on mobile and the product images are very distorted, the table is squeezed and the view just looks bad. This is really a deal-breaker because most of the traffic nowadays is made on mobile.
But the support is really nice and helpful. Still, would not pay for this app for now, because it is not yet fully developed. And the prices are the same as in other fully working quoting apps.

ParagliderShop.eu
리투아니아
앱 사용 기간 대략 4시간
답글 Omega개 2023년 9월 17일

Hi there,
Thanks for taking the time to leave us feedback! We appreciate your detailed review of our app.

For the SMTP configure issue, our Dev team is already been informed about the case and we will sort things out for you. We truly hope that you will have a better experience with the app when the fix is done.

Also, regarding your concern about our UI of the Quote form on the mobile version, I believe this can be solved by just a simple customization that our team is willing to provide to all our beloved customers since we understand the app will connect differently to each store's theme to reflect the setting on the front store. There is a support Agent who already contacted you to help you with this. I hope we can have this chance to support you and your theme with the app.

Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

2023년 7월 4일

App loopt vast via telefoon Jammer genoeg word dit snel gefixt. Maar voor rest handige app hoop dat er meer voor de startende ondernemers is

Xlasering
네덜란드
앱 사용 기간 5개월
답글 Omega개 2023년 7월 4일

Hallo.
Bedankt dat u de tijd heeft genomen om ons uw probleem te laten weten en het spijt ons voor de negatieve ervaring die u had.
Ons ondersteuningsteam heeft zojuist uw feedback ontvangen en een ondersteuningsmedewerker heeft al contact met u opgenomen om u te helpen met de zaak. Controleer uw e-mail en laat ons de kans krijgen om het voor u goed te maken.
Het spijt ons nogmaals enorm voor het eventuele ongemak.
Hartelijke groeten,
Omega-team