Q:Request A Quote & Hide Price

Dear Valued Customer,

Thank you for your detailed feedback. We are truly sorry for the extremely frustrating experience you've had with Quote Snap. Reading your review, we understand we have not only failed to provide a clear experience but have also caused a critical issue for your business that resulted in lost revenue. This is completely unacceptable, and we offer our deepest apologies.

We want to address your points directly:

1. On the "Misleading" Description for Draft Orders:
We are very sorry that our app description led to a misunderstanding. You are correct that creating a draft order is currently a manual step after a quote is accepted. We designed it this way to give merchants a final chance to review details, but we see now that our communication about this feature was not clear enough. We appreciate you reaching out to us about this, and your feedback is invaluable. We are immediately reviewing all our app store and marketing descriptions to make this process crystal clear for all users. We are also prioritizing development for a fully automated draft order creation option in a future update.

2. On the Critical "Add to Cart" Button Issue:
We are incredibly sorry for the financial impact this issue caused. We have investigated this thoroughly, and we want to be completely transparent about what happened.

Our paid plans allow for quote rules to be set for specific products, while our free plan applies rules globally to all products. When you switched from the paid plan back to the free plan, the system correctly reverted to the free plan's logic. However, the setting you had "hide ATC button for the quote rule" was then applied globally to all products, as per the free plan's functionality.

While our system does have a warning about feature changes during a downgrade, it is now painfully obvious to us that this warning was not specific or clear enough to prevent this disastrous outcome. It did not explicitly state that your product-specific settings would be applied globally. This is our failure. A user should never be surprised by a change that negatively impacts their entire store.

We understand that an apology and an explanation do not recover your lost sales. Our support team has reached out to you personally, we would be grateful for the opportunity to make this right.

We are disappointed in ourselves for letting you down. We are committed to making our app not only powerful but also safe and transparent for our customers. We hope we can earn back your trust.

Sincerely,

The Quote Snap Team

Dear Supreme Spa & Pool Online Team,

Thank you for sharing your feedback. I'm truly sorry to hear about the challenges you've faced with the SMTP email notifications feature and our support process. I understand how essential timely notifications are for your sales team to manage customer quotes effectively.

Please rest assured that our development team is actively investigating the SMTP issue to provide a reliable solution as soon as possible. We are also reviewing our support procedures to ensure a smoother and more efficient experience for our users.

Thank you for your sharing so that we can work to improve your experience with our app.

Warm regards,
Kaylee - Leader of Customer Support Team

Dear customer,

We are very sorry for the negative experience you had with our app and our customer service. We appreciate you bringing these issues to our attention, and we sincerely apologize for the frustration we caused.

Please know that we took your report very seriously. Our team was able to resolve the technical issue you flagged on the same day, and we deeply regret the communication breakdown that made you feel our team was being defensive. This is not our standard, and we are addressing it internally.

Again, we are truly sorry for the trouble and frustration we caused.
Best regards,
Quote Snap team