Quote Snap ‑ Hide Price ‑ B2B

Thank you for sharing such thoughtful and honest feedback 😊
We’re glad to hear that Q:Request A Quote & Hide Price app is working well for your needs and that our team has been responsive when you reached out for support — that really means a lot to us.

We also truly appreciate you pointing out the widget load-time concern. Your insight about prices being briefly visible is valid, and feedback like this helps us better understand real-world use cases and where we can continue improving. Even with the 4-star rating, we’re grateful you took the time to explain your experience.

Thanks again for using Q:Request A Quote & Hide Price app and for helping us grow with constructive input 🙌

Hola,

Gracias por tomarse el tiempo de compartir su experiencia y dejar esta reseña. Realmente valoramos su feedback.

Lamentamos sinceramente la experiencia que ha tenido. Al mismo tiempo, esperamos que pueda comprender que las solicitudes de personalización a gran escala requieren una cantidad considerable de tiempo y recursos, y que nuestro equipo hizo un gran esfuerzo por priorizar y apoyar su caso. Sus comentarios son muy valiosos para nosotros y nos ayudan a identificar dónde necesitamos mejorar nuestros procesos internos para servir mejor a nuestros merchants.

Reconocemos que todavía hay áreas de la aplicación que necesitan más ajustes y mejoras, y agradecemos sinceramente que haya compartido comentarios tan detallados. Sus observaciones nos ayudan a entender mejor en qué debemos seguir trabajando. Aunque nuestro equipo ha intentado mejorar la aplicación dentro de sus capacidades actuales, algunas solicitudes de personalización pueden quedar fuera del alcance del soporte estándar, y es en esos casos donde pueden aplicarse costos adicionales. Agradecemos su comprensión y queremos que sepa que seguimos comprometidos a aprender de esta experiencia y a mejorar continuamente para ofrecer una mejor experiencia.

Nuestro equipo de producto se pondrá en contacto con usted directamente para brindarle un soporte más cercano y personalizado. Esperamos sinceramente que nos dé la oportunidad de seguir apoyándolo y que continúe con la aplicación mientras seguimos mejorando.

Dear Valued Customer,

Thank you for your detailed feedback. We are truly sorry for the extremely frustrating experience you've had with Quote Snap. Reading your review, we understand we have not only failed to provide a clear experience but have also caused a critical issue for your business that resulted in lost revenue. This is completely unacceptable, and we offer our deepest apologies.

We want to address your points directly:

1. On the "Misleading" Description for Draft Orders:
We are very sorry that our app description led to a misunderstanding. You are correct that creating a draft order is currently a manual step after a quote is accepted. We designed it this way to give merchants a final chance to review details, but we see now that our communication about this feature was not clear enough. We appreciate you reaching out to us about this, and your feedback is invaluable. We are immediately reviewing all our app store and marketing descriptions to make this process crystal clear for all users. We are also prioritizing development for a fully automated draft order creation option in a future update.

2. On the Critical "Add to Cart" Button Issue:
We are incredibly sorry for the financial impact this issue caused. We have investigated this thoroughly, and we want to be completely transparent about what happened.

Our paid plans allow for quote rules to be set for specific products, while our free plan applies rules globally to all products. When you switched from the paid plan back to the free plan, the system correctly reverted to the free plan's logic. However, the setting you had "hide ATC button for the quote rule" was then applied globally to all products, as per the free plan's functionality.

While our system does have a warning about feature changes during a downgrade, it is now painfully obvious to us that this warning was not specific or clear enough to prevent this disastrous outcome. It did not explicitly state that your product-specific settings would be applied globally. This is our failure. A user should never be surprised by a change that negatively impacts their entire store.

We understand that an apology and an explanation do not recover your lost sales. Our support team has reached out to you personally, we would be grateful for the opportunity to make this right.

We are disappointed in ourselves for letting you down. We are committed to making our app not only powerful but also safe and transparent for our customers. We hope we can earn back your trust.

Sincerely,

The Quote Snap Team