Quote Snap ‑ Hide Price ‑ B2B

Thank you so much for the detailed feedback! 😊🌟
We’re really happy to hear Q:Request a Quote & Hide Price is helping you manage products with different pricing needs. Being able to show regular prices for some items while allowing customers to request a quote for others is exactly what the app is designed for 💙
It’s also great to know the customization options are useful for your store. Thanks again for choosing Q:Request a Quote & Hide Price. We’re always here if you need any assistance! 🙌🚀

Hi there, we’re truly sorry for the frustration this caused and for the time you’ve spent chasing a resolution that’s not the experience we want anyone to have.

After carefully rechecking your case, here’s what happened with the double charge:

When you first contacted us about being billed twice for the yearly plan, we confirmed the second charge on your account. At the time, Shopify’s billing system showed that the second invoice had been automatically refunded due to overlapping billing, so we genuinely believed the issue had already been resolved.

However, after following up again with Shopify, they confirmed that the system status was incorrect: the refund was marked as “processed,” but no actual payout was issued, which is why you never received the refund.

Because we don’t want you to wait any longer while Shopify investigates the discrepancy on their side, we’ve now issued the refund directly from our end for the overlapping billing so you’re not stuck in the middle of a platform-level error.

We sincerely apologize for the inconvenience and the delay, and we understand how unacceptable this feels from your perspective. Thank you again for your feedback and we hope to have a chance to regain your trust.

Best regards,
Kaylee - Customer Support Leader at QuoteSnap

Thank you for sharing such thoughtful and honest feedback 😊
We’re glad to hear that Q:Request A Quote & Hide Price app is working well for your needs and that our team has been responsive when you reached out for support — that really means a lot to us.

We also truly appreciate you pointing out the widget load-time concern. Your insight about prices being briefly visible is valid, and feedback like this helps us better understand real-world use cases and where we can continue improving. Even with the 4-star rating, we’re grateful you took the time to explain your experience.

Thanks again for using Q:Request A Quote & Hide Price app and for helping us grow with constructive input 🙌