Avis (485)

Note globale
4,8
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
18 mars 2024

It does not work

Amic
Chili
11 jours d’utilisation de l’application
1 février 2024

I installed the app and it made the website not work at all.
fortunately I managed to turn it off and the website was live again.
what garbage - be careful!

Phoenix Domes Canada & USA
Canada
10 minutes d’utilisation de l’application
16 novembre 2023

worst app you can ever use. never works correct.

Genesis Health Institute
États-Unis
Environ 2 mois d’utilisation de l’application
Modifié le 12 mai 2020

Very arrogant business behavior - no answers even after two, three mails.
Don't count on this business! Look for better business partners,

First of all: all my spam folder does not contain any mail from Globo.

Second: software supplier should never ever put screen shots on public websites containing passwords

Third: software supplier should never ever put screen shots on public websites containing email addresses

Fourth: We got even no emails from Globo, even when we use there website contact form - tried three times

Fifth: It seems I'm not the only one which has "communication problems" with Globo. Just read the comments from 6th May from Canada.

If I would be a software provider, I would be very worry about what's happen with my clients mail. I would check all my website and look where the missing mails from my website email forms are sticking. That's a key information channel and not a sleeping chat window!

The "try" what I saw was a screenshot.... We never got the messages - also not the reply from your website online form requests. The presented screenshots seems to be from the support and not from your "so called" sales team, which also should give answers on ANY email requests.

Warahuus Landquart HGVL
Suisse
Environ 3 ans d’utilisation de l’application
samita.io a répondu 12 mai 2020

Hi there,

I dont' understand what happened with your email. I have never get your response.
You can see I reply you 2 times.
First time: https://prnt.sc/sfpqz8
Other times: https://prnt.sc/sfpsec

Please check on your junk(spam) folder.
If you are not available on email, Our team also available on live chat now.

I'm looking forward to hearing from you
Best regards,
Helen

----------
Sorry for the screenshots issue. I already updated it.
As you can see our team has tried to connect with you. but we haven't yet receive any email from you.

16 mai 2023

HIDE PRICES DOESN'T WORK ON ALL 2.0 THEMES and the developers are very cavalier with their fixes and launching of code. I am a front-end developer. PLEASE BEWARE to thoroughly check Globo's code fixes because it doesn't appear that they do. Please let me explain our nightmare so this doesn't happen to you.

Our issue caused heheadaches with our customers, and in one case, substantially discount a product. Due to the nature of our high-priced products, our business is predicated on hiding prices from customers allowing us to quote accurately and appropriately. Unfortunatley prices on our Recently Viewed widget, Recommended Products widget, and Search (only on mobile) were still visible after we launched our 2.0 theme. As a short term, and very quick fix, I hid all prices using display:none; CSS, while the Globo team coded a fix.

After several responses telling me the code was fixed (when it hadn't been) we finally seemed to get it right, only to find out when the URL included /pages/, which is where all quoted products go to submit a quote, the prices would show in search and the widgets. A customer saw a wrong price and we had to honor that price costing us big. So once again, I implemented the CSS code hiding all prices unconditionally. Globo again said they fixed the issue, removed my code, and it clearly showed the prices on all search products without us being able to check their fix.

It seems that there is absolutely NO Q&A process on Globo's side when they implement fixes. So again BEWARE

Equipment Blades Inc
États-Unis
Environ 3 ans d’utilisation de l’application
6 mai 2020

Would not recommend this site to anyone, twice my email disappeared and never received min 50 emails

WESTERN CANADIAN ROCKWELL INC
Canada
Presque 3 ans d’utilisation de l’application
30 juillet 2022

App worked fine to start with and then all of a sudden you can't convert to orders. Notified support only for them to tell me the app was working appropriately when clearly it isn't. Looking for an alternative.

The Frilly Frog
États-Unis
Environ 2 ans d’utilisation de l’application
5 avril 2019

This app edited my page without my knowledge. It added pages, and I wouldn't have known. I just so happened to glance past my recent history and noticed something on there that I wasn't familiar with. They added request for quote to my page without asking my permission at all. If I wanted to add a form about quotes, I would have done so myself. TERRIBLE

Alberta Gold Equipment
Canada
Environ 2 mois d’utilisation de l’application
samita.io a répondu 9 avril 2019

Thank for your review.
I think there are misunderstanding here. Our app doesn't edit your page. We created 2 new pages when you install the app.
1. Request for quote
2. Quote history

Two pages are necessary for quote solution. It doesn't effect to your current store. If you uninstall the app, you could delete the pages easily.

About adding form: The app has form builder with drag&drop. I think you haven't yet discover the feature. It help you to create a quote form without coding skill. Please contact us if you need help to create your form.

I'm looking forward to hearing from you.
Thanks,
Helen

20 novembre 2020

Major functionality missing. No option to place total price in a quote. Really? How is it even a quote?
Very disappointed.

Monitors.com
États-Unis
19 jours d’utilisation de l’application
21 juin 2022

Total waste of time installing this app, I upgraded to the paid version hoping it would show its true colour. The price still displays when you load the page because they are only editing out the price with CSS. They offered to fix the issue after five attempts still didn't fix the issue of the price displaying when people were searching, recently viewed products price still displays and I gave up when looking at the product on a mobile phone it's still showing the price 60% of users use mobile phones. Support was great but when they ask me for full admin access I thought what a waste of time and energy and I remove the app. I believe this app is a total waste of time so I'm still searching for a better alternative.

Ergostyle
Nouvelle-Zélande
5 jours d’utilisation de l’application