Post Purchase Upsell—ReSell
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Support is extremely limited in their knowledge of their own app.
They will tell you that Stripe payments are not functional with their app - when they are.
They blame Shopify limitations that don't actually apply to your store when you read through them.
They will tell you that their dysfunctional app is the issue of anyone but the app.
For example - I have two of the exact same post-purchase offer - one has a 34% conversion rate and one has a 0% conversion rate. Support's response was that the 0% conversion rate offer just wasn't good enough - without even looking to confirm the offer. Had they looked, they would see that it is the literal exact same offer - copy paste.
Out of 4 funnels, only one was actually working. The other 3 had payment error messages and didn't present the correct offers, or didn't present the offer at all.
Less than half of my checkouts were even able to see the offer at all.
The bottom line here is that this app isn't ready for launch and their support isn't ready for anything.
Let me inform that you we completed the investigation of the case with the Stripe payment issues on the Post-purchase page and you can find a reply from the Shopify team below:
"As the Stripe Integration for post-purchase offers isn't *officially* offered, merchant's require specific settings to be enabled internally on our end to ensure compatibility. So while post-purchase offers are offered with Stripe as a payment gateway, it is currently gated as it hasn't been officially rolled out. We can see that you received this review in February - the Stripe integration was only made available as of March 2025, so at the time of writing that review, this merchant was accurate in stating that Stripe was incompatible with post-purchase offers."
As you can see the reported issue with Stripe payments on the post-purchase step was not caused by our application. If you have any further questions for our team, we are available for you 24/7.
The support team has been disappointing. I requested a small layout change, but even after 30 days, it has not been properly implemented. Despite multiple follow-ups, they keep saying the task is completed when it is not. The lack of efficiency and communication is frustrating.
We sincerely regret the inconvenience and disappointment you experienced. We truly appreciate your feedback. Please know that we have taken your concerns seriously and are actively working to address the issue to ensure everything functions as expected.
While we regret losing you as a user, we hope that in the future, if you decide to give our app another chance, you will have a much better experience.
Thank you for taking the time to leave a review! We truly value your feedback and would love to hear more about your experience with our app. Understanding your insights helps us improve and work toward a higher rating. If you have any specific thoughts or suggestions, please feel free to reach out to our support team at support@devit.software or through our 24/7 Live Chat. We’re here to help!
Dommage que c'est qu'en anglais, sa a l'air compliqué mais en vraie très simple d'utilisation. Continuer comme ça
Merci pour vos commentaires. Nous sommes ravis que vous soyez satisfait de notre application. De plus, nous travaillons constamment sur des mises à jour, et il est possible que d'autres langues soient ajoutées à l'avenir.
Great app, I just started using it and basic steps are easy to follow
Thank you for your feedback. We are glad that our interface is clear and easy to use. If you have any questions, don't hesitate to contact :)
We appreciate your positive feedback! Our support team is here to assist you whenever you need us.
It makes post purchase upsell easier for me and I really appreciate that
Thank you so much for your feedback! It means a lot to our team. We are always at your service :)
Thank you very much for giving our app 5 stars! We hope that ReSell will help you in your business in the future. If you need help or have questions, our Support Team is at your service at any moment.
Great alternative to the other upsell / cross-sell apps out there.
Thank you for your review! We are glad to know that you like the ReSell app and its functionality. If you need any help with funnels setup, our Support Team is always here to help you.
very easy to build your funnel
This is really wonderful, and so pleasant to see the exact use from our product to people who can grow up even more with the the help of your idea! Our entire team is totally grateful for your choice with the ReSell app, and we're always happy to assist you further at any moment in case you ever have any related questions. Thanks a lot for your review and this significant motivation!
Such a high estimation of our app is really vital for our further development and improvement, thank you for that! Feel free to ask anything related to the ReSell application at any moment, we're always happy to assist with any question or request.
nice
Your 5-star review means a lot to us! We're thrilled to hear that you're enjoying our app. Our team is committed to helping you—feel free to reach out anytime you need assistance.
Amazing app!
Thank you so much for your positive estimation of our work. This means a lot for our entire team. Please feel free to turn to us at any moment if you need help with the app or have any questions.
AMAZING APP
Thank you for your kind review.
We are very glad that you like our application and keep working to make it even better.
amazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazing
Thank you so much for such a bright review!
We wish you the highest upsell level with the ReSell, and of course, don't forget to contact us at any time if you encounter any issues with the application. We're always ready to assist.
Super easy to use and set up. Support is very responsive and helpful. I have raised a minor issue and they are already aware of it, hopefully there will be fix soon :)
Thank you for your feedback, our team highly appreciates it. Let me assure you that we'll do our best to release a fix in the shortest possible time. We'll keep you informed on the progress.
Have a nice day ahead!
"ReSEll is a game-changer! Boosted my sales with smart post-purchase upsells. Efficient and effective. Highly recommended! ⭐⭐⭐⭐⭐"
Oh, it's so great to know that our app gives you this significant profit while use. It's really pleasant to see that we actually achieve our main wish with it - to help merchants boost their income, actually.
Thank you so much for your kind words and high estimation, that's inspiring us a lot!
Seems easy to setup and understand. Superb intro for us into post purchase offers. Would recommend and can't wait to see what they do with it. Offers really nice options for advanced logic and you can't beat the price :-)
Always ready to proceed with the constant ReSell app improving for you. Thanks a lot for your kind feedback, you are most welcome at any time with any related questions.
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Thank you for your review! Our team is always at your service, feel free to contact us anytime.
Great customer service! Answered all my questions! The app is easy to set up and use and I look forward to seeing the results.
Thank you so much for your feedback! It means a lot to our team. If you need any help with the app, just let us know. Our team is always at your service!
Great app, easy to use and has all the features you need. The first issue I encountered was immediately dealt with by their support. Definitely recommend this app for upsells.
We’re delighted to hear that you had a great experience with our team.
We’re thrilled to have exceeded your expectations and look forward to continuing to do so.
Yours,
ReSell Team
This app looks pretty easy to set-up. Not tried it to the fullest to see how it operates but seem pretty good so far.
Thank you for your feedback. If you need any assistance, just let us know. We are always at your service!
Great app, would recommend to beginners! I although needed customizable text of the CTA buttons so I will return to this app in future, good app! props to devs
Thank you so much for your review!
It is very valuable for us and is a motivation for the whole team to keep developing the app and making it better!
Thank you for being with us!
ReSell team
This app is great. I definitely recommend it to everyone for upsell. It’s useful and helps you to get more traffic in your store and allow customers to buy more for less money when selling products with sale by quantity.
Thank you for your thoughts sharing. It means a lot to the team, and it inspires us to do even more. Don't hesitate to contact us :)
Yours,
ReSell Team
Great app very easy to use, for now I am trying it out but very good experience so far. It has everything you need to upsell post purchase. I recommend it
Our team is grateful that you took the time to leave us a review. Your feedback means a lot to us. Feel free to contact us, we are always at your service!
Very easy to use and set up. Also they have really nice customer support with fast responses. Great app!
It's so nice <3
Many thanks to you for taking the time to share your thoughts about ReSell with the Shopify community. We are grateful you're a cute member of our family. Feel free to contact us!
Yours,
ReSell Team
I have just installed this app and I like it. So far it's easy to use and doesn't need a lot of instructions. Recommended
What a wonderful moment to see new reviews from our clients. We are happy that you chose us, and thank you for your trust. Don't hesitate to contact the team with any questions.
Yours,
ReSell Team
So happy to add this app to my site. Haven't gone live yet but already have it up and running. Thanks for such a great product!
Thank you too, for your great laconic review, and for supporting our team by such pleasant words towards our product!
We're going to improve the ReSell app even more for your current and future business success. So appreciated!