up up creative
I've been using this app for several months now. I had trouble installing it initially but the folks at shopfrogs helped me get it settled eventually. I really liked sending follow-up emails and it was working well and getting responses.
Unfortunately, at the end of December it emailed one of my templates erroneously to ALL my former customers. That makes me look awful and I just can't risk that happening. So I ended up uninstalling the app.
I contacted shopfrogs when this happened and never heard back until I left a two-star review. Then they emailed me several times wanting to resolve things.
In the end, I'm still not going to go back to the app because I'm nervous about another error occurring and I've figured out new ways to do what I initially used this app for, but the guys at shopfrogs have definitely made a good effort at making things right.