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This app is exactly what we were looking for! Customer service team has an epic response time and has helped me with all my queries. Overall great app and service!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
Atendimento super rápido e eficiente! O app funciona muito bem.
Oi! É ótimo saber que você tem encontrado nosso atendimento ao cliente rápido e eficiente e que nosso aplicativo está trabalhando bem para você. Agradeço muito pela sua avaliação positiva e pelas 5 estrelas. Seu feedback tem um papel crucial em nos ajudar a melhorar nossos serviços. Continue aproveitando o nosso aplicativo!
Equipe HulkApps
The app works occasionally - but whenever we've had more than a handful of notifications it only sends a few before completely giving up. We've check our notifications settings and they should all have gone out. In the end we've had to send nearly 1000 emails ourselves, and weeks later have had nothing apart from 'all seems to be working at our end' from support. We do understand that we may have misunderstood the ramifications of the notification settings, however, we have asked about this and have also had no response and there is next to know documentation to go with the app.
When it works its great, but there is also very little flexibility in the system. For example, having emailed people manually when the app failed, we can now see no way to cancel or disable old notifications in waiting, which basically renders the whole app useless as we've had to set the inventory parameters unrealistically high in order to prevent the emails from being arbitrarily triggered and our customers receiving extra emails.
We're going to stick with it for a little while longer to see if we can battle through, but with no change will have to move to something coded better, with more flexibility and better support.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Simple to use and great support service! The answer time is real quick and customizations are carried out in a couple of minutes!
Thank you for the stellar review! We're thrilled to hear that you find our Hulk Restock & Back in Stock app simple to use and that our support service has met your expectations. We pride ourselves on our swift response times and effortful customizations, so it's fantastic to hear these aspects are appreciated. Make sure to check out our other functionalities as well, you might find them as useful and efficient. Thanks again, and we look forward to continuing to provide you with great service.
Warm Wishes,
The HulkApps Team
I wish the interface let you export the restock alert for certain products only rather than the entire list. We also wish that if a product was in draft mode the email wouldn't be sent until the product is active again. We had a problem with the restock email going out when prepping the product page but the page was not live yet. But overall we are satisfied with this app.
Hi there,
Thank you so much for your review and for the suggestions!
Make sure you add them to the Roadmap > Ideas section of our app; we review these each month and consult with our Improvement team to consider adding them in the future; if we decide to do so, you will be informed via the Updates section as well.
Feel free to reach out if you need any assistance!
This app is great, especially for the price. Others serving this function are surprisingly expensive, but this one offers much more bang for your buck and is pretty quick to set up. Their support responds extremely quickly and is patient and happy to help, which is a huge game changer, especially in this world.
The app is easy enough to use, but the interface could be more user friendly. Navigating isn't very intuitive when setting up, but it's easy enough to figure out if you're fluent in Internet. I know this is a pretty new app from this team, so the finer details will be smoothed out in time. I look forward to future releases that add in more admin tools + clean up the UI/UX a bit.
We tried to use a different free app for our waitlists first, but couldn't get the button to appear without refreshing. I had the same issue with this one, but eventually figured out that it was because I had a setting in my theme enabling 'quick shop' which triggers a popup instead of the actual product page. Took me about a week to figure out, tried all sorts of coded solutions to no avail, only to find that setting buried so just wanted to mention in case anyone else is experiencing the same thing. Caused quite a headache.
Great work guys, thanks for being awesome!
Hi there! Thanks so much for taking the time to leave us a review. We definitely gain a lot of insight from the feedback merchants leave on our reviews page. So thank you for your inputs.
We appreciate the kind words about our products and support. :-)
Please don't hesitate to reach out if you need any other assistance! We are always standing by to help.
Have a beautiful day! Stay safe!
Incredibly unintuitive app, difficult to navigate and impossible to get any kind of support. I downloaded this app for one purpose; to notify my customers when the size they require for a certain product is back in stock. I have had the app for 2 weeks now and still have not had success. The company are extremely unhelpful and it is almost impossible to speak with a human being! Awful experience.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
This app kind of does what it's supposed to - just not very well. It's buggy as hell and just as frustrating. After I finally made all the adjustments I wanted, it reset itself somehow and is now pretty much useless to me. What a waste of time and money...
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Hulk Restock & Back in Stock is a game-changer! Seamless integration, real-time updates, and automated notifications make it a must-have for any Shopify store. It's boosted customer satisfaction and driven sales. Highly recommended!
Hello,
Thank you so much for your wonderful review and for giving us a 5-star rating! We're thrilled to hear how Hulk Restock & Back in Stock has been a game-changer for your Shopify store. The fact that it's boosted customer satisfaction and driven sales for you is music to our ears!
Please know that your positive feedback gives us great motivation to continue delivering excellent service. If there's anything more you need or wish to share with us, please feel free to reach out. Your experience and suggestions mean a lot to us.
Once again, thank you for your commendations and for recommending us.
Best Regards,
The HulkApps Team
The app has the functions that we are looking for. They were able to change the coding to meet our requirement.
The admin panel is slow and sometimes difficult to use, so it would be better if they could improve the usability of the admin panel.
Hi,
Thank you for your valuable feedback. We do appreciate you pointing out that the admin panel has been slow for you. We are always so grateful for your feedback and we are working on improving the performance of our app, including the Admin panel.
Should you need any assistance from our end, please feel free to reach out to us at any time.
Thank you! :)