Hulk: Wieder da

Manoj fixed any issues within seconds of me asking, the app itself works great and cuts out a lot of customer service questions for us. Perfect.

It works as intended and sends periodic reports for new subscriptions.

We never even got to use the app. We reached out to the support team about helping us import and switch from another app. They replied to tell us they were working on it. We reached out no less than 4 different times over the following 3 weeks and every time kept being told that it was being resolved with top priority support. Well, now almost a month later, we still have not been able to use the app and customer support is clearly not planning to help us out in any way.

I'm guessing this app works fine if you do not already have an established store, but if you are looking to switch over to this app, just note that the customer support is lacking and doesn't follow up on tickets. We will update our review if they somehow ever make things right, but for now we need to.

good

The app works occasionally - but whenever we've had more than a handful of notifications it only sends a few before completely giving up. We've check our notifications settings and they should all have gone out. In the end we've had to send nearly 1000 emails ourselves, and weeks later have had nothing apart from 'all seems to be working at our end' from support. We do understand that we may have misunderstood the ramifications of the notification settings, however, we have asked about this and have also had no response and there is next to know documentation to go with the app.

When it works its great, but there is also very little flexibility in the system. For example, having emailed people manually when the app failed, we can now see no way to cancel or disable old notifications in waiting, which basically renders the whole app useless as we've had to set the inventory parameters unrealistically high in order to prevent the emails from being arbitrarily triggered and our customers receiving extra emails.

We're going to stick with it for a little while longer to see if we can battle through, but with no change will have to move to something coded better, with more flexibility and better support.