The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
the app work really well, but it add only 8 numbers of barcode, and google ask at least 12 to work, can you please update the app
Thank you for writing your review and for providing your feedback to us here. I am glad to see that you've found the app to work well for you, but I can see why being able to generate 12-digit barcodes rather than be limited to 8 would be a big help from a Google Shopping perspective. I will be sure to pass your comments onto our development team; your suggestions are greatly appreciated. -Victor, Shopify Support
The app is not flexible enough on the label sizes. The labels print to a .pdf anyways. The ability to add our logo would help.
Thank you for sharing your review and I appreciate you providing us with your feedback. I understand how adding a logo and having different label sizes available would be a useful feature to have, so I will be sure to pass on your suggestion to our development team. I'll also be following up with you via email, so feel free to respond directly should you have any further feedback to share. Thanks again! - Julie, Shopify Support
We are no longer able to access the Retail Barcode Label App - we are getting a message that the IP address is not recognised. Have tried deleting the app & re-installing it, however when we try to re-install it, it also shows a message that the IP address is not recognised.
I have emailed the support email address without response. I am very disappointed by this & it is affecting our ability to run our business.
Thank you for your review and for bringing this issue to our attention. I'm sorry to hear that you are having difficulties accessing the Retail Barcodes app, but I'm glad that you've reached out to our Support team. I would be happy to look into the status for you, so I'll be sending you an email shortly with an update and some troubleshooting steps. Thanks again! -Julie, Shopify Support
Carver Junk Company
Barcode printing works great. Wish that the prompt to create barcodes after selecting the ones to print, wouldn’t make you start all over. There should be an option to creat barcodes for selected print items, where one doesn’t already exist.
Thank you for writing your review and for providing us with your feedback, and I'm glad to hear that you've been able to print your barcodes successfully using the app. I can see why the workflow you've suggested would be a useful addition to the app so I will be sure to pass on your comments to our development team for their consideration. Thanks again. -Victor, Shopify Support
LJ's Retail Therapy
When it works it's great but I am weekly having problems with it- it's quite frustrating..............
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into consistent problems with the app. I'd like to learn more about these issues to see if I can help at all so will be sending an email shortly to touch base with you on this. Please get back to me there if you're still looking for assistance. -Victor, Shopify Support
Shame we can't select our own label size. I really need to print brother 23x23 labels. Please make this an option!
Thank you for sharing this request. At this time, the supported barcode printers only work with Dymo and Avery Standard labels (https://bit.ly/2Oz4D3Z). I would like to submit your feedback to our development team, so I've just sent you an email in case there are any other details you would like to add. Please feel free to follow up with me by replying to that email whenever you have a chance. -Sophia, Shopify Support
The app works, but could work faster. Also why is it not possible to print all labels for items received on a purchase order. Does not make sense you need to go one by one even though you already have all items and quantities in the purchase order.
Thank you for writing your review and for providing your feedback on the Retail Barcode Labels app and how it can be improved. I'd like to discuss this with you in more detail, so I'll be sending you an email shortly to touch base on this matter. Please look out for my correspondence and get back to me there if you'd like me to take a closer look at this. -Victor, Shopify Support
Simple Life Trends LLC
5/6/21 Update: Got a printer like a Rollo and cannot use with it. Wish you had more printer options. Love that it's free! Was able to create bar codes for my products and print. NEED ability to pick starting label position on sheet of Avery 5160 labels. If I printed 10 labels on sheet, then next time I print, I would like to start printing at label position 11, not 1.
Hi, there! I believe you're referring to being able to start printing anywhere on an Avery page. In this case, some people have been able to flip the page around to print starting on the other end, in order to reduce that waste.
However, this doesn't always line up well depending on your printer. I'll follow up with you via email to confirm if that's what you're referring to, and we can discuss further. Thanks for the feedback! - Brie, Shopify Support
Papeterie du Dôme
The App seems to be doing what it's made for and quiet easily.
Only down side is not having the option to add blank labels at the beginning of an Avery page.
If I have already used half an Avery page for printing, I can't use the other half anymore :(
Hi, there! You're correct that there wouldn't currently be a way to add blank labels at the beginning, in order to only use a half page. Barcode labels by default are meant to fill the page, so your best bet here will be use smaller label sizes that will fit your labels correctly.
I'd like to find out more about why you're wanting to do this, so that I can pass your feedback on to our developers. I'll follow up with you via email shortly for more information. Thanks! - Brie, Shopify Support
Stranger Games BST
Haven't had too many problems as far as ease of use. It's pretty simple and easy to work with.
I do wish it had more label options for Dymo printers. I use 1.5"x1" labels. I'm able to print them still but because there's a size difference it cuts some of the wording off if it's too long, even I choose fit to label when printing.
Another problem I had was not being able to now post my products to Google Shopping because of Google's length requirement. I didn't know this until after I had already barcoded over 1500 of my products. I haven't decided yet whether or not to redo all the barcodes because of this.
Something I also wish was an option was to add a date.
Thank you for leaving this review. I'm glad to hear that the app has been simple and easy to use in your experience!
At the moment, Retail Barcode Labels supports these labels sizes: https://bit.ly/2Zdw49M. However, I understand you'd prefer to work with 1.5" x 1" labels instead, so I'm happy to pass along your feedback regarding these sizes to our teams directly. I'll also share your note about including the date on the labels as well, as I can understand how this would be helpful.
In terms of the barcode requirements for Google Shopping, we have more details on what Google requires for this here: https://bit.ly/2AFXjQh. If you decide to edit the barcodes to fit Google's requirements, I recommend using the bulk editor (https://bit.ly/2Ti93ic) to make this process faster and easier.
I'll send you an email directly to confirm that we've logged your feedback on our end. I look forward to speaking with you soon! - Rae, Shopify Support