This new app is the worst. Doesn't support all Dymo label sizes but won't let you export barcodes to print different sizes in the Dymo software. Won't print labels correctly in Safari either. Label designs look terrible compared to the old app. Please bring back the old app or let us choose which app we want to use rather than forcing stores to change to an app that doesn't work for their use case. I am very disappointed in this new app and frustrated that my employees and I are forced to use it. Shopify needs to start testing their "improvements" with actual brick and mortar stores prior to launching them. As someone who actually likes change when it useful and improves things, this is not that. You have taken away functionality with this app, not improved it.
Thank you for sharing this feedback with us about the Retail Barcode Labels app-- I'm sorry to hear the app hasn't met your expectations! We introduced this new version of the app to be easier to use and more reliable, but we're always looking into ways to improve its functionality.
When it comes to the inability to print via Safari, this is a known problem that can be resolved by using the Chrome browser instead. You will also be able to export your barcodes to the Dymo software via a product CSV. Once you export this file from your products page in the admin, you can import it into your Dymo desktop software to create any templates that aren't currently available in the app.
That said, I've reached out to you via email so that we can log your feedback with our developers, and to investigate these issues further. I look forward to hearing back from you! - Lauren, Shopify Support
Not working properly in Safari, Chrome is fine.
Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! Currently, it is a known issue that the app can sometimes not work with Safari. I'm glad you were able to use Chrome as it works great on this browser. I've reached out to you via email to follow up on your experience and hopefully get additional feedback with the app to send to our development team. Hopefully we can get it fully working on Safari soon! I hope to hear back from you!
- Alex, Shopify Support
Jolie Femme Fashion Store
99% of the barcodes printed with the app can't be recognized by the barcode scanner. No wonder it's a 1 star app....
Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! For the quality of the label not being able to be scanned, you are able to increase the quality in your printer settings. We recommend increase the quality to 300 x 600 DPI and there is a help guide on how to achieve that here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels
I've reached out to you via email to follow up on your experience and hopefully get additional feedback with the app. Hope to connect soon!
- Alex, Shopify Support
Worst app ever. Why replace the old app that was working just fine? The app doesn't recognize Thai Baht so we can't add the price on our labels anymore...
Thank you for sharing this feedback. I'd like to help out as much as I can here and I'll email you as well if you need any more help. Unfortunately, at this time, we don't support some characters or currency symbols for barcodes. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer to merchants like you. I’ve also followed up as well with your feedback to our app development team.
Niall, Shopify Support
The Edit Boutique
THIS APP IS A PAIN IT DOES NOT WORK IN SAFARI, YOU HAVE TO REMEMBER THE NAME OF ALL THE NEW PRODUCTS TO YOU ENTER. BECAUSE IT DOES NOT PULL ALL NEW PRODUCTS LIKE OLD STYLE DID. STOP TRYING TO IMPROVE THINGS ARE WORKING JUST FINE.
Thanks for sharing your feedback. If the app doesn't work on Safari, you can try opening it in Chrome which should work. Thank you for letting us know, I will be sending your feedback to our development team and hopefully we can get it working smoothly on Safari soon!
We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I'd like to learn more about the issue with printing new barcode labels so we can improve the usability of the app in the near future. I’ve sent an email to you, hope to connect soon!
- Alex, Shopify Support
The Blushing Brunette
I use this app everyday to create barcode labels and it takes forever for the barcode labels to create. I have to create them about 3-5 times. Also, it's difficult to print multiple items at once, it's very time consuming.
Hello there, firstly, thank you for sharing this feedback. It is feedback like this that guides us in the right direction to make apps better for merchants like you. I’ve also followed up with you via email to log your feedback for our development team. In that reply I've included some screenshot to help.
You should be able to add labels in bulk in the Shopify admin, by going to:
> click "Retail Barcode Labels"
> Then "print labels"
> Then select the option that best suits you, all or select a few products
> Then press the purple button "create Barcode labels"
You can also print labels in bulk, by going to:
> Clicking the white square beside the product name
> Then press "actions" at the top of the page.
> Then print selected labels.
This guide will also help for the hardware side of using the app:
Hopefully this helps! But I will also send you on an email to go further in detail with this for you! Thanks.
Niall, Shopify Support.
Avenues Sweet Choices
The old version had its limits, was finicky, and took many tries to master but the new version is absolutely useless. There are way too many steps involved and the worst is the issue that it now treats the Dymo Labelwriter like a network printer - the proper Dymo label types I use do not show up on my label options list so I can't print anything at all.
Hi there, thank you for providing us with feedback on Retail Barcode Labels app! All Dymo label formats are supported but some do require a different workflow than others, such as exporting the label information to be used in the Dymo desktop software. I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support
It is not user friendly AT ALL. The old free app was 1000% better. The fact that you have to click 75 times to finally print your tags is not an effective use of time. Please update!
Thank you for this feedback. We are striving to better all of our apps so this feedback is very much so appreciated. I did some digging into this for you and found that there is a workaround to avoid all of these additional clicks. These additional clicks are often due to missing label types, this can be avoided by selecting Print using System Dialogue as per this screenshot https://screenshot.click/06-07-t1ub2-jxx6e.png and then select the appropriate SKU from the list there instead.
I have gone ahead and reached out to you via email to offer additional support if needed and to gather any further feedback you may have. -Bo, Shopify Support
The Lollipop Tree Boutique
Our old app worked fabulous but we can't get this app to work with anything and nothing the tech team has offered has worked at all. We just went and tried to use different labels that are on the list and they still don't print correctly. We haven't been able to print a single label for over a month and the whole process has been a disaster. We are close to switching everything to a different system to help correct the issue.
Thank you for this feedback. I have gone ahead and reached out to you via email to offer additional support as I would love to get more context from you so that we can work together to get this app working for you. I am sorry that your experience has been less than ideal and I look forward to working with you. -Bo, Shopify Support
Your Bling Boss
The app duplicates barcodes for different products. It is not compatible with Avery labels as advertised. A Dymo 450 is required and still doesn't print right. It could be more user friendly; such as, a more refined search for multiple items to be printed. I deleted the app, but will try again to see if that helps. It would be an awesome app if they could work out the kinks.
I am sorry to hear that this has been your currency, I appreciate you taking the time to give us this feedback. Dymo LabelWriter 450 or the Dymo LabelWriter Wireless Printer are the only compatible printers for this app, while Avery labels can be used as per our docs these are the only compatible printers for the app.
I have gone ahead and emailed you regarding the other issues you have mentioned so that we can troubleshoot together and get this app working for you! I look forward to hearing from you. -Bo