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I hate it! This app replaced a much simpler, very consistent app. This one has way more steps to set it up and the printing worked properly only the first time. It tells you what settings to select when printing your labels and it did not print correctly and wasted the already expensive labels. I'm completely frustrated with it. I just want my old app back!
Hi Valia Honolulu, firstly, thank you for sharing this feedback with us. We’re always looking to improve our apps, and we are working to improve the way they work with stores and what they can offer merchants like you in day to day running of a store.
From your description there might be an issue with the template being used. I’ve also followed up by email to look at this query in more depth and log your feedback with our development team. If you like you can reply to it, and I'll see what can be done. If you have any more recommendations please feel free to reply them there. Thank you again.
Niall, Shopify Support
It seems like Shopify's trying their best to make improvements, but this app is not very helpful yet.
Pro...
#1 I can now use it in Chrome on my PC! Woo hoo! Before in the old app you could only use it on a PC. I have an iPad, but there's no way to hook the printer up to an iPad.
Here are my issues with it...
#1 - I use the 30332 label and that paper size is not available for me when I go to actually print.
#2 - Instead of auto reducing the size of the product title text, it just cuts it off which is frustrating.
#3 - Creating Barcodes doesn't allow me to pick the size of the barcode from what I can tell in the directions. I'm too afraid to try it otherwise as we have over a thousand variants.
#4 - It's great to save time at the checkout with barcodes, but it sure would be nice to have some sort of inventory update process. EX: Enter Inventory Mode... Scan a label and update how many you have on stock.
#5 - Not sure how to fix this one, but if I just want to quickly print a few of one variant it's click intensive.
Example: 1, Select All Products, type "product name" in search, select product, select more actions, select print barcode labels, find desired variant and enter 3 barcode labels to print, click inside and change the other 5-16 variants to 0, select print, select send to printer, select print again if your print options are correct.
Total time: 53 seconds going as fast as I can.... I have to wait for many screens to load. Total Clicks: 10 including one click as typing in the product name.
Dymo Software: 25 seconds and 6 clicks... clicks including typing the actual product name out.
Conclusion... if the app assigns the correct style of barcode for the dymo printer, then I think creating barcodes for all your products would be awesome with this app. (The old app wouldn't assign the correct style of barcode for me to use the small LW barcodes)
I won't be using it unfortunately to print my barcodes though until they get it to work with the 30332 paper size and work with less clicks.
BTW... I'd be happy to be a tester if you guys need a client to test things out.
not working any more. I really used this. And then uninstalled to see if that was the problem and now it keeps failing to install.
Thank you for reaching out about this and for writing your review. I'm sorry to hear that you've experienced this issue, and I'd like to take a closer look at this to see if I can help you get the app installed again. I'll be sending you an email shortly to touch base with you on this so please look out for that and get back to me there if you're still wanting to use the app. -Victor, Shopify Support
App works well for me BUT one Big problem is that Google Shopping requires a 10, 12 or 14 digit bar-code. This app creates an 8 digit code and therefore if you are also using the Goggle App, your products will NOT upload to Google Shopping! What a shame someone didn't know that when they created the app. Could have offered an option for number length.
Hi, there. Thank you so much for providing your feedback, and I can certainly understand your frustration there. You are correct that the app creates 8 digit bar-codes while Google requires 10, 12, or 14 digit UPC codes.
What's happening here is that the app populates your barcode locations in Google Shopping with these 8 digit numbers - these are actually GTIN numbers, however because Google reads them as UPC numbers, they will not accepted.
The easiest way to resolve this is to manually replace the barcodes with your own GTIN numbers in the Google Shopping app. That said, I totally understand that this is not ideal. I'll be sure to pass your feedback on to our developers as a feature request, for either a separate box to fill in GTIN numbers on product pages, or for the option to print longer barcodes in the app itself.
Thank you! - Brie, Shopify Support
This app is absolute trash. I had been using the other app that was replaced by this excuse for over 3 years with no issues. Why did you do away with it? I am not alone in saying I want the old one back. This new app is so inefficient it's laughable. Multiple pages to print barcodes for one product at a time? What's the point?
I have nothing good to say about it honestly, and as a Shopify customer with multiple store accounts, I am sorely disappointed. Hopefully with enough pushback they will bring the old app back, because this one is just not going to work long term. Do not download this app if you can help it.
Hello Curious Nature, firstly, thank you very much for sharing this feedback. We’re always looking to improve apps, and we are working to improve the way apps work with stores and what they offer to merchants such as yourself. I'd like to also help where I can with using this app, so I’ve followed up with an email to you. If you have anymore recommendations, I can submit them to our developers too. Thank you.
Niall, Shopify Support.
I’ve experienced some of the issues as the other other reviewers. My biggest issue though is label setup. I wish there was another option available...not variant choices but where the variants show up on a label and the ability to choose a starting point on an avery label sheet. Even more important, to be able to add the title to the small avery label (5167?). I’m only able to print the price & barcode. How can an employee know what product that label goes to w/out the title? I would love to discuss this further. Thanks!
Thank you for sharing this feedback with us. Our development team relies on this kind of candid review so that we can continue to improve the options we offer.
I’ve reached out to you via email so that we can chat more. Hope to hear from you soon! -Lizzy, Shopify Support
Update 2/4/2020-As if this wasn't a piece of crap app already, there is an additional click to get the labels to print as of today. Come on guys. Let's make improvements instead of making it worse.
If I could give this app 0 stars, I would. I put off installing this as long as possible based on the terrible review in hopes that something would be done to fix it or a decision made to continue the old app. Now assigning and printing barcodes have doubled or more in the amount of time it takes when adding new products. Apps are supposed to help us work smarter, not harder, so someone needs to get on their game and fix this ASAP!
Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! I apologize that the new app has caused you frustration but wanted to see if there was anything I can assist with. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon!
- Alex, Shopify Support
The app changed about 3 months ago. It is not consistent and often does not scan with the hardware.
Thanks for sharing your feedback. We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I’ve sent an email to you, hope to connect soon!
- Alex, Shopify Support
I used to be able to add a product and create a barcode label right from the product added and print. Now I have to jump through hoops going back and forth creating it up to 3 times before I finally can print
Thanks for reaching out with this feedback. To print a barcode label directly from a product page, just click 'More actions' at the top of the page and select 'Print barcode labels'. This will open up the Retail Barcode Labels app in your Shopify admin so that the label template and the number of labels required can be printed. Labels can also be printed from the product list view by following these steps: http://bit.ly/2GC5bSM.
I'll reach out to you via email so that we can discuss this process in more detail. Speak soon! - Rae, Shopify Support
This app is almost perfect...
It's only flaw is the character limit assigned to the first line of the label. If you are over the character limit, it cuts off your title and adds in "..." at the end, instead of shrinking the title size to fit to the barcode like EVERY other app out there. Simply not usable until that is changed.