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in retail barcode scanner app i selected that sku and price should be shown and but its not showing at the time of printing
Thank you for taking the time and bringing this to our attention. If you're not seeing the prices on the labels, then you may need to add the label attributes for the prices when creating the barcode label template (https://shopify.link/rkZn). However, if the problem continues to persists, then please get in touch with us via the Shopify Help Center (https://shopify.link/vRnL) and we'd be happy to take a closer look at your account. Cheers. -Elias, Shopify Support
We cannot adjust the size right for our labels.... The previous app was way cleaner and easier to set...
We are using the 30336 sized label and there is always part of the description and title that gets cropped... you guys need to make it adjustable so that if w have a longer title, it doesn't get cut after 12 characters...
Thank you for sharing this feedback with us. This is due to a current limitation on how many characters can fit on the label based on the label size:
> Small (1" x 1"), maximum of 6-8 digits
> Medium (1" x 2 1/8"), maximum of 22 digits
> Large (1 1/8" x 2 1/8"), maximum of 40 digits
> Butterfly/Barbell (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom)
There is more about that here in this link here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported-barcode-labels
We’re always looking to improve apps with this kind of feedback, and we are working to improve the way our apps work with stores and what they can offer merchants so as yourself. I will be submitting your feedback as well to our developers too. I’ve also followed up with an email to you as well if you have any more questions. Thank you.
Niall, Shopify Support.
99% of the barcodes printed with the app can't be recognized by the barcode scanner. No wonder it's a 1 star app....
Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! For the quality of the label not being able to be scanned, you are able to increase the quality in your printer settings. We recommend increase the quality to 300 x 600 DPI and there is a help guide on how to achieve that here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels
I've reached out to you via email to follow up on your experience and hopefully get additional feedback with the app. Hope to connect soon!
- Alex, Shopify Support
Other reviewers are right. This app was a complete waste of time...after 3 lengthy phone calls with support still couldn't get it to work. Text gets cut off on labels. Support suggested I download 2 other browsers to try (didn't help )and then suggested trying to export the info via csv file directly to dymo softeware (those steps also didn't work and also seems way too complicated). Usually I am a fan of shopify but this app is a complete and utter fail. I purchased another app for $9.99 a month and it worked perfectly in the first 5 minutes and offers a lot of great user friendly options and customization. Do NOT waste your energy on this. It is time I should've spent on developing my business. Would gladly spend money than get something for free that doesn't work.
The app started randomly generating barcodes without our request, causing several issues with our integrations
Hey, there! Thanks for taking the time to write a review. If available, could you attempt to clear your cache on your browser? In some cases, clearing the cache on your browser can fix mirror issues that you may experience with the Shopify admin.
If the issue persists, could you try to use a separate browser? For example, if you are using Safari - try this action on Google Chrome.
If these troubleshooting methods did not work for you, we can take a further look into the application by reaching out to our live support: https://bit.ly/2AWw5VA. - Ollie, Shopify Support
This app is a little gliltchy. It doesn't always create all the barcodes for new items, it doesn't have a cart or easy way to print tags for new items, and just about every other time, it doesn't populate the print window and you have to generate tags again. Very time consuming and only works with Dymo label printers, which are marginal also. I expected much more!
Thank you for leaving this review. To create barcodes for new products only, please follow these steps (http://bit.ly/2w4VxG2) to add barcodes to any products or variants that don't currently have a barcode assigned to them.
In terms of the issue you mentioned with the print window not populating, this may be a browser issue. I recommend testing this out in a Chrome browser to see if the same problem occurs.
I'm going to send you a follow up email to check in and make sure this information helps resolve your queries. Speak soon! - Rae, Shopify Support
Messes up ALL your barcodes. I have had to go back over 500 barcodes repeatedly until I eventually figured out it was this app messing everything up. Avoid.
Thanks for taking the time to share your review. I'd like to take a look into this issue for you and offer some guidance. I'll be sending you an email shortly so we can discuss this further. If you are still needing assistance, feel free to respond to my email directly and we can continue from there. Thanks! - Julie, Shopify Support
Is this April Fools joke!! I need to apply barcodes and this new app is screwed up!! what was wrong with the old app!
Hi Ice 'N' Fire, thank you for providing us with feedback on the Retail Barcode Labels! I have sent along an email to offer you assistance using the app. - JP, Shopify Support
This app went rogue and replaced all the barcodes on-site with 8 digit codes. What little support I received just said there were plenty of warnings that action was going to take place...not so. Now Google Shopping sees all barcodes as invalid. Not happy I gave 1 star because there is no -1 option.
Thank you for posting this review and sharing these details. I'm sorry to hear about the issues you had with the Retail Barcode Labels app, and how this impacted your setup with Google Shopping. I understand the difficulties this has created for you, so I'd like to follow up with you via email so we can discuss your specific experience in more detail. I'll be in touch soon! - Rae, Shopify Support
This app literally wasted hundred hours of my work life by simply generating random barcodes for all my existing SKUs. I tried contacting Shopify to see if I can undo the changes and get back my original barcodes but unfortunately it didn't work. am so disappointed. Regret installing this app!
Thank you for taking the time to write your review and I am sorry to hear that you experienced this issue with the Retail Barcode Labels app. I can appreciate that your barcodes being overwritten was a significant headache and I am sorry to hear that you were not able to revert back to your original barcodes.
Moving forward, there are other inventory management apps on the Shopify App Store that allow you to generate and use barcodes, so I would encourage you to look into some of those if you no longer wish to use Retail Barcode Labels: https://bit.ly/3fsgr8V. -Victor, Shopify Support