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Love the app, it has helped make our brick and mortar store more efficient. My only complaint is that it doesn't do GTIN for selling online like google or amazon. I would even pay for that
I am totally and utterly disappointed by this app. We used it for about a year or so, and it seems to be OK until, it started generating duplicate barcodes. What an utter nightmare. I mean it just needs to do ONE THING. JUST ONE THING - unique barcodes. And it manages to create duplicates. I rang up support, and was told this was "known" If it was know - this is a critical defect!. It shouldn't be that hard to create unique codes. That's what computers are really really good at doing. Please fix this.
I'm sorry to hear that you've experienced this issue with the Retail Barcode Labels app but thank you for notifying us of this problem here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Victor, Shopify Support
Not compatible with Google and not recognised by https://www.barcodelookup.com/ making products unable to sync with Google!!
Hey, there. Thanks for taking the time to leave us a review for our app. Just to clarify, Retail Barcode Labels is built for the Shopify Platform, and was not built as an integration tool with it's labels for third party platforms. Google may use it's own labels and codes, like GTINs, for example, which they have already determined and you can attach to your products via the Google Sales Channel and your Google Merchant Center Account. I'm happy to pass your feedback regarding having the labels generated by Shopify's app integrate with other platforms. I can't say what the result of your feedback may be, but you can rest assured that the feedback has been passed along. -Imogen, Shopify Support
not working at all. Old version is much simple and user friendly. Please bring it back old version
Hey, there! We really appreciate you taking the time to give us this feedback. I have gone ahead and emailed you, if you need any support or have any more specific feedback you would like to share with us we would be more than happy to chat, you can respond to the email to get through to me directly. -Bo, Shopify Support
TLDR: This cost me a good bit of manual effort to recover from an overly ambitious action taken by the app. Be warned, if you want to mix barcodes with some of your products having externally assigned barcodes and some having generated barcodes, be sure to take backups regularly. This has an option to overwrite ALL barcodes that have not been automatically generated. Meaning this will wipe out ALL externally assigned barcodes from all products without a warning or confirmation. This was done by an employee, as there is no way to prevent it through permissions. I want the employee to be able to create new barcodes, but not overwrite the entire database of barcodes. Seems like this would be a valuable option to add. FYI, recovery was not simple, We had 10 days worth of heavy turnover since our last backup. Luckily, I was able to code up a solution to recover the older barcodes for the pre-existing barcodes, but the newer entries where a total loss. We had to manually rescan 400+ products to recover. One would think that shopify would have thought this one out a little more, and that they would offer a free backup scheduling app for when things go badly. Not really impressed.
Hey, there. Sorry to hear about the issues caused by the overwrite and we'd be happy to share your experience with our developers, so that your suggestions can be taken into consideration for future developments.
As for backing up, there are a couple of options you can consider - you can export a copy of your products to a CSV file (https://bit.ly/3wCodAB) or use a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f), which is capable of scheduled backups.
Thanks again for taking the time and sharing these suggestions with us. Cheers! -Elias, Shopify Support
This app will destroy your UPCs of existing products. My entire database of 100,000 products are all compromised because of this app! Do not use!
Thank you for leaving this review. I'm so sorry to hear that you had a frustrating experience with the app. I would like to take a look into the account to find out what happened and see if there's anything I can do to help. I have sent you an email in order to investigate. Please respond to that email whenever you're able to and we can take a look into this together. -Oliver, Shopify Support
Good app to get barcodes.
Only one problem I have found so far is that it glitches and it doubles every label I need printed. So if I need 3 it will print 6.
Hi, there. Thank you for taking the time to leave us a review for Retail Barcode Labels. I'm sorry to hear about this odd issue you're encountering. I recommend that you make sure that you're not double-clicking the button that lets you print these labels off, as sometimes clicking something too many times too quickly may send multiple requests for an action to take place. If you find that you're still encountering this issue, then reach out to our Live Team for assistance: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
I'm giving 3 stars because it is useful to gabe labels on our products, but the process is tedious. I can't seen too just print labels for all new arrivals as they come in. I have to like search out the products and add them. Plus it seems like there are more screens to click through then needed. If you could get three work flow worked out, then I'd rate higher.
Thank you very much for taking the time to share your feedback with us. Our team works hard to improve app functionality and we appreciate this kind of information. We’d like to chat about this further with you, so I’ve reached out via email. I look forward to hearing back from you soon! -Lizzy, Shopify Support
I have used this for years now and am getting super frustrated for the past 6 months. I have to "create barcodes" for new inventory multiple times before it actually creates the barcode. It has been becoming a waste of lots of time. Loved it in the beginning tho, so not sure what has happened/changed since
Thank you for writing your review, and I'm sorry to hear that you've experienced this issue in the past few months. I'd like to take a closer look at this for you to see if I can help diagnose and troubleshoot this problem, so I will be sending you an email to learn more about the issue. Please look out for that and get back to me there if you'd like some assistance with this. -Victor, Shopify Support
Many of the barcodes that print ate not readable. They will not scan. Its expensive to print labels that are useless. Also the program doesn't recognize keywords for searching items to print. Very time consuming to have to print labels one item at at time.
Hi, there. I'm sorry to hear you're having trouble with your labels - this is most likely an issue with your scanner or label printer. I'd like to help you troubleshoot this so that we can get those labels working for you. I'll send you an email shortly and we can take a look together. Speak soon! - Brie, Shopify Support