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This is a very clunky and buggy app. The previous app was much better. None of my employees can figure out how to use this. Resulting in lots of label waste. The many steps are one of the problems and there's obviously some print driver (do they even exist anymore) issues. It's made barcoding very frustrating and inefficient.
Thank you for sharing this feedback with us.
We have teams dedicated to making sure feedback is heard and applied to future developments in the apps we offer. We’d like to chat more about your experience and which features are causing frustration.
I’ve reached out to you via email, and look forward to continuing our conversation! -Lizzy, Shopify Support
It's great. You can change the order of the data so it can show the price bigger. I would give it five star if it would print directly instead of open another page. My clients are compleining since the euro sign shows before the price and too close. They see € 4,95 instead of €94,95 and i should be 94,95 €
We are trying to use this app for labels in our retail shop. We purchased avery labels as the app states it can print on avery, however, there is no 1x1 square template. We now have 5000 labels and no way to print on them as well as unmarked products. Shopify told us to contact the developed for a solution and they told us they were not adding that template at this time.
Hey, there. Thank you for taking the time and sharing this feedback with us. While I can confirm that Avery labels are supported, our guide (https://bit.ly/3zG8um4) does indicate that only their standard label size (2.63" x 1") is supported at the moment. Nevertheless, we can see how supporting more label sizes (for Avery) can be beneficial for our merchants, like yourself, and we'd be happy to pass this suggestion along to our developers for future considerations. Cheers! -Elias, Shopify Support
The only good thing about this app is the new bulk editor. THAT SAID, YOU HAVE TO REMEMBER THE NAME OF ALL THE NEW PRODUCTS THAT YOU ENTER. BECAUSE IT DOES NOT PULL ALL NEW PRODUCTS LIKE THE OLD APP DID. Very disappointed as we absolutely love using Shopify but something as simple as not having a proper working label printer program may have us looking elsewhere. Have used Shopify for 2 years at our storefront.
Hey there, thanks for sharing this feedback about the Retail Barcode Labels app! This is a current limitation due to the way the app interacts with your product catalogue. That said, we're always looking for ways to improve our apps' workflow, and so I’ve followed up with you via email so we can look into this further and log this feedback with our developers. - Lauren, Shopify Support
This app is glitchy. It keeps saying that it has created barcodes for products but when I got to print them then it says I have not created them.
Hi, there! Thank you for taking the time to share your experience. That issue shouldn't be occurring, so if you haven't already, I recommend contacting our live support team so we can investigate further. You can get in touch by logging in through the Help Center: https://bit.ly/2AWw5VA. Thanks again! - Greta, Shopify Support
Have been using this for two years it worked great. As of this week it will only work on mobile, which is way more tedious..
Thank you for taking the time to share your review. Our app works across multiple browsers including the Shopify Mobile app. If you are experiencing issues using it via web browser, make sure to clear your cache and cookies or test against a private window. -Olivia, Shopify Support
We have thousands of duplicated barcodes and were told previously it was because of a switch that happened with the system. They told us older products that were created before the switch may have duplicate barcodes created, but we have new products created daily that are being given duplicate barcodes. This causes issues with other third party apps that cannot differentiate between our products because of duplicate barcodes.
I'm sorry to hear that you've experienced this with the Retail Barcode Labels app but thank you for notifying us of the trouble you've experienced here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Oliver, Shopify Support
Export your products to an excel spreadsheet and use the DYMO label making program. Way easier than using shopify's garbage excuse for a bar code app. if I could rate this a zero I would.
Hey there,
Thank you so much for this feedback. I am sorry that your experience with this app has been less than satisfactory. I have followed up with you via email if you would like any support or to give any more feedback please do get back to me there. -Bo, Shopify Support
ANOTHER UPDATE! Why can we no longer print end to end labels? The only choices are side by side. I have tons of rolls of end to end because that is what I use to print. Now those won't work AT ALL!!!
UPDATE----It's STILL terrible! I went to print barcodes after having not printed any in quite a few months and it won't print all the lines even though it shows correctly in the print preview. And I've checked all the print settings. Seems I'm not the only one with this issue!!!! PLEASE FIX IT!!!!!
Terrible! It is NOT user friendly! PLEASE bring back the previous Barcode Printer app!!! I am NOT happy that something that worked great was replaced with garbage!
Hey there. We really appreciate your feedback. I have gone ahead and followed up with you via email to provide support and gather any further feedback may have for this app. I look forward to hearing from you. -Bo, Shopify Support
The font does fit on the regular label size we have been using. If youre going to replace our printer apps then at least make them where they function correctly.
Thank you for sharing this feedback Fine & Dandy Market. There are known limitations of supported label sizes, but that depends on a number of factors such as the size of the label you are printing and the hardware you are using to print. I have a link here with more information on the labels that are supported - https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported-barcode-labels
However that said, I will also email you so we can go into this in more depth and I'll see if you can do anything for your specific case. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants such as yourself. I’ll also log your feedback for our development team as well. Many thanks!
Niall, Shopify Support.