Omtaler (546)
Raffiner
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Etter vurdering
DESTROYED MY BUSINESS ON CHRISTMAS EVE! After 9 months of uneventful use this grinchy piece of software decided to overwrite every single barcode on all 35,000 items at my stores. We don't know how. Shopify support doesn't know how. No one can do anything. The staff at our multiple locations have had to manually search for every item in the POS, forcing customers into long checkout lines. Even with uploading backup data, we are going to have to burn payroll to rescan at least 2,000 items. This app has turned this jolly fella into a full on scrooge. Humbug I say, Humbug!
Hey, there. Sorry to hear about the issues caused by the overwrite. While we don't have any additional information how that could have happened, this may be something that our Technical team can look into. Please get in touch with our Support team again by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and make a request to have this issue escalated.
With a large product catalog, we do recommend making a backup in the event this happens again. There are a couple of options you can consider for doing this, such as by exporting a copy of your products to a CSV file (https://bit.ly/3wCodAB) or using a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f).
Thanks again for taking the time and bringing this to our attention. -Elias, Shopify Support
Can you please fix template for Avery 6871. Yours doesn't line up. I've tried with multiple printers. This is the only way I can contact you to ask to do this.
Hi! I've just given this a try in my test store using Google Chrome, but the Avery 6871 labels appear aligned on my end. If possible, please troubleshoot by testing another browser. If the labels still aren't aligned after that, please get in touch with us via the Shopify Help Center with screenshots of the settings so we can investigate: bit.ly/2AWw5VA. You can use the virtual assistant in the Help Center to contact our team. -Sophia, Shopify Support
This app used to be great!!! After changes it doesn't work at all. Please revert back to last version ASAP!
The old barcode app I used was awesome. This one prints funky and it's a pain to create barcodes and print them.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
In theory this app is great however the barcodes it produces are not accepted by google shopping. I am in the process of having to re-barcode everything!.
Thank you for sharing this feedback! Google Shopping will require a GTIN as the barcode for products, unless you choose to set up your products as "custom products". This may be why you were seeing an issue there.
We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our platform team. I'd also like to chat and see how I can help to streamline this process for you! I look forward to hearing back. -Lizzy, Shopify Support
The barcodes supposedly generated but I could not see them on the product page or create a file to add. Waste of time!
Thank you for writing your review and providing us with your feedback. When you generate barcodes for products using the Retail Barcode Labels app, the barcodes should then appear in the Inventory section for each product.
If this hasn't been happening or if you're unsure on how to utilize the app's features, I'd be happy to take a closer look and offer some guidance on this. I'll be sending you an email shortly to touch base with you on this so please keep an eye out for that and get back to me there if you'd like some assistance with using the app. -Victor
The app needs to be able to cull together multiple products and variants along with updating inventory levels so that product inventory "check in" can be done with one procedural workflow and save time money and effort.
(example) Receive stock --> Verify quantity -> select products to check in-> update inventory level-> print barcodes-> get back to work!
Hey there, thank you for sharing feedback about how to improve this app! This is a current limitation due to the way product updates interact with the app. That said, we’re always working to improve merchant workflow, so I’ve followed up with you via email to log your feedback for our development team. -Lauren, Shopify Support
I was so happy to download this app. After trying out for the 4th times generating barcodes for my cosmetics product, nothing works. I have a QRbot app on my phone to test, only able to scan the barcode numbers without any necessary info shows up of what my product is.
Thank you for writing your review and for notifying us of this problem. I would recommend reaching out to our support team directly so we can authenticate you on the store and take a closer look at this for you. You can contact our support team through this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support
It used to be a lot more friendly. I used to use it to see all of my new items all in a row and now that option is gone. Now we have to click and search for the items way more times, and the barcodes don't get assigned right away so you have to wait so much longer.
Hello Epiphany. Thank you for sharing this feedback with us here. This is a current limitation in the new Barcode Label app, and sorry if it has caused you any inconvenience. Our developers are always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can do for merchants such as you. I’ve also followed up with you via email to log your feedback to our development team and to be a point of contact for you. You can reply there if you have any extra information you'd like to include. Thanks.
Niall, Shopify Support.
This app just doesn't work. Tried for 3 days to Print Labels, but no connection at all from app. Do not reccomend
Thank you for sharing this feedback!
I'd be happy to work with you to see what we can do to get the app working for your business! I’ve followed up with you via email so that we can look into your account and offer some steps to help out. -Lizzy, Shopify Support