Omtaler (461)
Raffiner
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Etter vurdering
The new default to printing one label of every product is a horrible updated and really interrupts workflow. If I only one variant is needed, I now have to manually adjust the rest. This is extremely disappointing and needs to be resolved immediately.
Thanks for your feedback. This default change has changed workflows for merchants who need labels for specific variants only. Your feedback has been shared with our team, and we recognize the urgency. Thank you for bringing this to our attention. For help, visit help.shopify.com/support.
Pas possible de mettre les information sur plusieurs lignes, embetant pour intégrer des composition obligatoir sur certains produits
Bonjour et merci beaucoup d'avoir partagé ce retour ! Je comprends tout à fait pourquoi le formatage multi-lignes serait utile, surtout pour les informations de composition obligatoires, et j'ai transmis votre feedback à notre équipe de développement concernant l'ajout de tailles d'étiquettes plus grandes pour répondre à ce besoin. Merci beaucoup d'avoir signalé ce point. N'hésitez pas à contacter notre équipe de support Retail via help.shopify.com si vous avez d'autres retours à partager, à tout moment. Merci encore !
- Natasha, Shopify Support
It's crazy that this cannot be used as a POS app. We want store managers and staff to be able to print basic barcodes in store without having to leave the POS app. This seem like another basic function missing from Shopify's core POS offering.
Hi there! Thank you so much for sharing this feedback!
I completely understand that having the option to print barcode labels directly from the POS app would be of benefit to your business, and I have passed that feedback along to our development team. Really appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
Echoing everyone else- please make the default back to zero without having to click several times. It takes so much more time for our team
Hi there and thank you so much for sharing this feedback!
I have passed your feedback on to our development team, and really appreciate you flagging this. I understand that having a streamlined workflow when printing labels is important. Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
The default for printing stickers has changed from zero to one. Quite often just need to print 1 sticker for item returned etc
Seems that a lot of business have complained but also seems that you are not going to do anything re this.
At least can you put a box at top of this section that we can tick to put all values to zero ?
Hi there and thank you so much for sharing this feedback!
I have passed that suggestion for a zeroing option on to our development team, and really appreciate you flagging this. In the meantime, when selecting products on the **Add products** page in the app, you can untick any you don't need labels for. That way, when you get to the next page to enter the correct number of labels you need, you won't need to remove/zero out any, as they have already been excluded. Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share. Thanks so much!
- Natasha, Shopify Support
a change made to the app cauld it to change authorization, and the feature did not work. the app developers did not send a notice regarding the issue and steps needed. not a professional approach to app developmnt and rollout!!!
Hi there! Thank you so much for sharing this feedback!
There was a recent change in permissions needed to use the app, and there would have been a banner requesting access to certain types of store data which you could approve to proceed. In order for us to advise further on the issue you describe with a specific feature after doing so, please do feel free to contact our support team via https://shopify.link/vRn and they can assist further. Once they have exact details, they will also be able to relay your feedback about notice given before changes are made to our development team. Thanks so much!
- Natasha, Shopify Support
The Auto check of every product when I go to print just ONE label is a pain. I spend more time unclicking the products . It is a HORRIBLE DEFAULT.
PLEASE go back to leaving them all as ZERO.
Hi there! Thank you so much for sharing this feedback!
I have passed that feedback along to our development team, and really appreciate you flagging this. In the meantime, when selecting products on the **Add products** page in the app, you can untick any variants under the selected product you don't need labels for. That way, when you get to the next page to enter the correct number of labels you need, you won't need to remove/zero out any, as they have already been excluded. And please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
Since yesterday, all of my labels are printing with a HUGE barcode instead of it being smaller and the wording being bigger. I cannot find a resolution through Shopify or Retail Barcode Labels app.
Hi there! Thank you so much for sharing this feedback!
I completely understand how important it is to get support for that display issue you describe. Our support team should absolutely be able to assist further and work towards a resolution. You can contact our support team for chat or email support directly via https://shopify.link/vRn. Alternatively, if you use the Shopify POS app you can navigate to **Support > Contact support** there and view the Retail phone line number to call us. If you have had a previous interaction with the team in relation to this issue, please let them know the ticket number for that, if you have it to had, and they will be able to review the steps advised so far and assist further. Thanks so much!
- Natasha, Shopify Support
the new barcodes never show up after you have created them - and i have no idea why they take so long even if the app says they are ready :(
Hi there and thank you so much for sharing this feedback! We completely understand labels not appearing after you create them is less than ideal. Try refreshing the app page, clearing your browser cache, and switching browsers. If the issue persists, please do feel free to reach out to our Retail support team via help.shopify.com and we can investigate further for you.
- Natasha, Shopify Support
TRYING TO GET SUPPORT WITH NO SUCCESS FOR DAYSSSS!
Hi there! Thank you so much for sharing this feedback!
I completely understand how important it is to get support for any questions or issues you might have. You can contact our support team for chat or email support directly via https://shopify.link/vRn. Alternatively, if you use the Shopify POS app you can navigate to **Support > Contact support** there and view the Retail phone line number to call us for further assistance. Thanks so much!
- Natasha, Shopify Support
