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We are encountering major issues with the app, it has overwritten duplicated barcodes on products this incurring in a huge fulfillment issue. BEWARE !!!
Thank you for taking the time to write your review and I am sorry to here that you've had issues with the Retail Barcode Labels app. If you have not done so already, I'd recommend getting in touch with our support team about this incident so that we can investigate this in more detail for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
It's great. You can change the order of the data so it can show the price bigger. I would give it five star if it would print directly instead of open another page. My clients are compleining since the euro sign shows before the price and too close. They see € 4,95 instead of €94,95 and i should be 94,95 €
For a free app, it works pretty good if you are using sheets. However, there is no way to edit the print layout before it creates the pdf. This makes it unusable, as my labels are on a roll and print a different orientation from what is created.
Thank you for reaching out and for providing your review, and I'm sorry to hear that you've found the app to be unsuitable for your business. The app does allow you to print labels in varying sizes for supported printers (https://bit.ly/2Wiy4ib), and prior to printing you are able to select the template you want to use. There is an option to print in either a sheet or roll format based on the printer you have.
If this still does not offer you the customization options you're looking for, I understand that the app may not be suitable for you. However, if you're using a supported printer and would like further assistance with the app, please reach out to our support team who'd be happy to help you further: https://bit.ly/2AWw5VA. -Victor, Shopify Support
This app is glitchy. It keeps saying that it has created barcodes for products but when I got to print them then it says I have not created them.
Hi, there! Thank you for taking the time to share your experience. That issue shouldn't be occurring, so if you haven't already, I recommend contacting our live support team so we can investigate further. You can get in touch by logging in through the Help Center: https://bit.ly/2AWw5VA. Thanks again! - Greta, Shopify Support
App still problmatic i made a product up at start of year and then made one up yesterday. Duplicate barcode. How does this happen. Such a good app if it was working the way it does 90% of the time. Daniel info@styleomagh.com
Thanks for sharing your feedback Daniel! We constantly working to improve our app functionality, so I want look into this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Have been using this for two years it worked great. As of this week it will only work on mobile, which is way more tedious..
Thank you for taking the time to share your review. Our app works across multiple browsers including the Shopify Mobile app. If you are experiencing issues using it via web browser, make sure to clear your cache and cookies or test against a private window. -Olivia, Shopify Support
This app is terrible! The only reason I use it is because it is free. I have reached out many times to get help on why the price won't fit on the 1x1 labels as well as many other people and no response! So frustrating!
Hi, there. I'm sorry to hear that you're having a negative experience with the app and that you weren't able to get ahold of our support team. We are experiencing a high volume of support at the moment, so if you've reached out via email it may take our team a little longer than normal to get back to you. That said, in the future if your issue is urgent I'd recommend reaching out via live chat, or messaging us privately on Facebook or Twitter.
I'd like to take a closer look at this with you and make sure you get the support you need, so I'll reach out to you via email shortly. We can do some troubleshooting together there. Thank you. - Brie, Shopify Support
We have thousands of duplicated barcodes and were told previously it was because of a switch that happened with the system. They told us older products that were created before the switch may have duplicate barcodes created, but we have new products created daily that are being given duplicate barcodes. This causes issues with other third party apps that cannot differentiate between our products because of duplicate barcodes.
I'm sorry to hear that you've experienced this with the Retail Barcode Labels app but thank you for notifying us of the trouble you've experienced here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Oliver, Shopify Support
For some reason it completly quit on me. It show me an error. so i deletd it and try toinstall it again and now the app just doesn't work. doesn't allow me to add it and it show me the error again. this is all crazy. I have no idea what to do. I have lots of labels to make and ths is very frustrated.
Thank you for reaching out and bringing this to our attention! If reinstalling the app didn't resolve the issue, then it's possible that the issue could be related to the cookies settings on your browser. To resolve this, we'd first recommend checking your browser's settings to see if you have enabled cookies (https://bit.ly/3MZBAmE). You can also try using a different browser or device to check whether the issue is localized or system-wide.
If the issue continues to persist, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Works half the time. Very frustrating. Used to work perfectly and now it's a hassle to even use to create barcodes.
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. I'd like to learn more about these issues to see if I can help at all so will be sending an email shortly to touch base with you on this. Please get back to me there if you're still looking for assistance. -OIiver, Shopify Support