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The new update on the retail barcode label is so much more work than the original and the new label does not visually look as good. This is not as user friendly. We would love if Shopify switched back to the original barcode label printing.
Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! I'm afraid it's not possible to go back to the old app. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon!
- Alex, Shopify Support
Too much clicking, always a huge process now, used to be fast and barcodes take forever to generate.
Hi Anyon Design and Atelier. Thank you for sharing this feedback with us. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. I’ve followed up with an email to discuss the workflow of this app with you and hopefully this guide can also help a bit:
https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels
Niall, Shopify Support
Agree with most other 1 star reviews. You have to go through the process MULTIPLE times to get 1 barcode created. I don't understand why that functionality won't live inside Shopify (like Shopkeep) and not in an App. You also have to delete the app and reinstall if you have any issues.
Hi, there! I'm sorry to hear that you're having this technical issue with the app, and I'd like to investigate this issue further for you. I'll send you an email shortly for more information and we can take a look at it together. Cheers. - Brie, Shopify Support
hate it! The one before had much more steps but I loved the label and I designed it my way. I don't like the labels on this application , I can not have them like the previous ones.
Thank you for sharing this feedback. This is a current limitation due to the types of labels this app can print at this time.
> Dymo - 30252 Large (1 1/8" x 3 1/2"), maximum of 40 digits
> Dymo - 30336 Small (1" x 2 1/8"), maximum of 22 digits
> Dymo - 30332 Square (1" x 1"), maximum of 6-8 digits
> Dymo - 30299 Price Tag (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom)
> Avery Standard - 5160 (2.63" x 1")
We’re always looking to improve apps with feedback like this, so thank you again. I’ve also followed up with an email and will send the feedback to our development team too.
Niall, Shopify Support
This new app is the worst. Doesn't support all Dymo label sizes but won't let you export barcodes to print different sizes in the Dymo software. Won't print labels correctly in Safari either. Label designs look terrible compared to the old app. Please bring back the old app or let us choose which app we want to use rather than forcing stores to change to an app that doesn't work for their use case. I am very disappointed in this new app and frustrated that my employees and I are forced to use it. Shopify needs to start testing their "improvements" with actual brick and mortar stores prior to launching them. As someone who actually likes change when it useful and improves things, this is not that. You have taken away functionality with this app, not improved it.
Thank you for sharing this feedback with us about the Retail Barcode Labels app-- I'm sorry to hear the app hasn't met your expectations! We introduced this new version of the app to be easier to use and more reliable, but we're always looking into ways to improve its functionality.
When it comes to the inability to print via Safari, this is a known problem that can be resolved by using the Chrome browser instead. You will also be able to export your barcodes to the Dymo software via a product CSV. Once you export this file from your products page in the admin, you can import it into your Dymo desktop software to create any templates that aren't currently available in the app.
That said, I've reached out to you via email so that we can log your feedback with our developers, and to investigate these issues further. I look forward to hearing back from you! - Lauren, Shopify Support
I use this app to create price stickers for my store. I do not like having to repeatedly go through the process to attempt to make barcodes. Sometimes it works on the first try but typically I have to go through the process repeatedly, at least 5 times of clicking " create barcode" then navigate back to the product screen and do it again and again until it finally actually produces a barcode. Some times i have to repeat this process over 15 times to get one generated and I have also found that it often will generate a barcode that is already in use which I have no way of knowing that until the cashier rings up an item and flags it for multiple items being linked to the barcode. It is frustrating!
Thank you for taking the time to leave a review here; I'm sorry to hear that you're having these technical issues with the app. This certainly shouldn't be the case, and I'd like to look into this for you further. I'll send you an email shortly and we can take a look at it together. Speak soon! - Brie, Shopify Support
The app continues to duplicate barcodes and the only way to fix is to delete all barcodes and add them again new. This is days and days of work when you enter them into a third party POS program as the shopify POS is far toooooooo expensive
Hey, there! Thanks for taking the time to leave a review. Because the Retail Barcode Labels app assigns barcodes to your products based on the last 8 digits of your product variant IDs, barcodes can be duplicated if variants have the same last 8 digits.
At this time, the only workaround is to manually enter a different barcode, which I understand you are currently doing. The other solution is to consider using a third-party app. I appreciate that this is not ideal, so I'll make sure to pass on your feedback to our development team. -Summer, Shopify Support
Hate it!!! PLEASE take away the extra step of PRINT LABEL SHEET. It's annoying to have to click more than we used to, and it's becoming time consuming especially for busy business like mine where we need to print barcodes every hours.
Thank you very much for your feedback here!
The recents updates to the Retail Barcodes app were mostly visual and intended to improve workflow. I would like to chat with you in more detail so that we can investigate how this change might have impacted your business and work on improvements.
We’re always working to improve the way our apps work, so I’ve followed up with you via email to discuss and share your feedback with our development team. -Lizzy, Shopify Support
Our old app worked fabulous but we can't get this app to work with anything and nothing the tech team has offered has worked at all. We just went and tried to use different labels that are on the list and they still don't print correctly. We haven't been able to print a single label for over a month and the whole process has been a disaster. We are close to switching everything to a different system to help correct the issue.
Hey there,
Thank you for this feedback. I have gone ahead and reached out to you via email to offer additional support as I would love to get more context from you so that we can work together to get this app working for you. I am sorry that your experience has been less than ideal and I look forward to working with you. -Bo, Shopify Support
THIS APP IS A PAIN IT DOES NOT WORK IN SAFARI, YOU HAVE TO REMEMBER THE NAME OF ALL THE NEW PRODUCTS TO YOU ENTER. BECAUSE IT DOES NOT PULL ALL NEW PRODUCTS LIKE OLD STYLE DID. STOP TRYING TO IMPROVE THINGS ARE WORKING JUST FINE.
Thanks for sharing your feedback. If the app doesn't work on Safari, you can try opening it in Chrome which should work. Thank you for letting us know, I will be sending your feedback to our development team and hopefully we can get it working smoothly on Safari soon!
We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I'd like to learn more about the issue with printing new barcode labels so we can improve the usability of the app in the near future. I’ve sent an email to you, hope to connect soon!
- Alex, Shopify Support