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Love the app, it has helped make our brick and mortar store more efficient. My only complaint is that it doesn't do GTIN for selling online like google or amazon. I would even pay for that
So many steps involved just to print a label. What a waste of time. Waste of materials too when I inevitably try to print quickly and forget to select the paper size (which needs to be done every time).
Update: This is the most infuriating part of my brick and mortar. Even when selecting the correct size "paper," the label is positioned incorrectly on the sticker and gets cut off, necessitating a decrease in scale percentage. This in turn makes the label small and difficult to read, but otherwise, pertinent information gets cut off, even though it is nowhere near the side edges of the label.
I also dislike that when selecting product labels to print, most recently created products are not listed first. Now I need to either remember which products were most recently created (difficult when creating many in one sitting), waste time and write them all down so I don't forget, or open multiple tabs to reference.
Honestly, please bring back the former barcode printing app, it was far more user friendly and efficient. This one is AWFUL. Side note, when printing regular documents after printing labels, you need to select your printer and paper size...again.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
So far this has proved to be totally useless for me. I've wasted so much time with this. First I installed it and it just doesn't work properly, I cannot get any fields to print other than name and barcode, none of the other options I selected will print. I reached out twice on email for assistance but got no response. So I unistalled it hoping I could reinstall it and now it just wont install, keeps just giving me an error page. hours and hours of time wasted.
Thank you for sharing this feedback! Our team are not able to respond to emails immediately, but we will always follow up! I’ve sent you email myself so that I can look into the trouble you've been having with the app and installation. I look forward to hearing from you! -Lizzy, Shopify Support
We want the old Bar Code Label Printer back. This app takes 4 times longer to print than the old label printer, and the app doesn't even want to pull up the correct format of labels to print. We liked the simplicity and ease of the old app and also being able to go to the list of the most recently added items and print from there instead of having to go to each individual item to print.
Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon!
- Alex, Shopify Support
Not working properly in Safari, Chrome is fine.
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Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! Currently, it is a known issue that the app can sometimes not work with Safari. I'm glad you were able to use Chrome as it works great on this browser. I've reached out to you via email to follow up on your experience and hopefully get additional feedback with the app to send to our development team. Hopefully we can get it fully working on Safari soon! I hope to hear back from you!
- Alex, Shopify Support
I works till you have a problem and then zero support. I have a few items that no matter what I do it will not create a barcode. I contacted support and nothing. I will be changing to a different barcode app.
Hi, there! Thank you for providing us with this feedback on your experience. I'd love to try and work through any issues with the application you might have encountered and will be following up with you via email shortly! We can continue our dialogue on this there. Thank you! -Oliver, Shopify Support
Great app, easy to use. There's definitely a learning curve to figure out the best process for your store but would recommend it to anyone that has an in-person store and/or fulfillment that requires a barcode. I wish they had the function of QR codes -- where the store could use to ring up but the customer could also scan to see online.
I'm glad to hear that you are enjoying the app and have found it easy to use, and thank you for sharing that feedback with us here. I can certainly see why being able to generate QR codes and print them out for you to scan would be helpful, so I will go ahead and pass your feedback onto our development team for their consideration. -Victor, Shopify Support
App doesn't work anymore. App worked perfect until last week. Now it won't load, and we can't make new labels or print any. The app will not open anymore.
Thank you for reaching out with your concerns. Based on some tests, the app is working as expected and perhaps is caching on your end. Please clear your cache and cookies to resolve the issue, but reach out to us directly if it persists here: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
It would be a good app if it made for sense when selecting product to print labels from. It forces you to select them in shopify then opens this app then you have to reselect them one by one. Why not just add a select all button?
Hi, there. Thank you for taking the time to leave this review and feedback. I can certainly see how a "select all" option would be a valuable feature, I would be happy to send this feedback up to our developers for future consideration. In the meantime, what I'd suggest, is using the bulk actions from your Shopify admin.
You can try this out by, heading to Products > All Products, clicking on the checkbox to the left of the product thumbnail, and then on "more actions" and scrolling down to "print barcodes." That's how you can add items to the print queue in bulk, and then you will need to select your label template and label quantities from there. I hope this helps you out moving forward and thanks again for your review! -Marty, Shopify Support
I have had nothing but problems with this app! Despite repeated attempts, it does not allow previews. It does not allow me to customize labels so obviously some functionality issues. Hoping to get it resolved soon but it should work better than it does.
Thank you for reaching out and sharing your feedback with us, and I am sorry to hear that you've experienced numerous issues with the Retail Barcode Labels app. You should be able to customize the labels within the app, and I would recommend uninstalling and reinstalling the app if you have not already, along with trying to access the app via another browser if the previews are not loading.
If the issue persists, please reach out to our support team directly so this can be investigated further: https://bit.ly/2AWw5VA. They will be able to authenticate you on the store and take a closer look at why this might be happening. -Victor, Shopify Support