Reviews (559)

Overall rating
2.2
Counts per rating level
  • 13% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
Edited September 15, 2020

This app makes it really easy to assign barcodes to the jewelry that doesn't already have them and then print the barcodes on either labels or regular paper. **Just be sure to click the correct option if you're creating ones that are missing instead of reassigning all barcodes!** I love being able to then scan the barcodes in the Shopify POS app! Thank you!!

Fun5DollarJewelry.com
United States
Over 2 years using the app
April 2, 2019

The first time I used it, it was fine - now it cuts the top row (product name) off the label. Only prints price and barcode! Please fix this!

Blush on Central
United States
3 months using the app
Shopify replied June 5, 2019

Thanks for taking the time to offer this feedback! I apologize the frustration caused when using the app. When transitioning to a new app, there often can be a bit of a learning curve but Shopify Support will be available to help you in the future!

The issue with the product name cutting off, it has been reported that the Safari browser can sometimes do this. You can try using the Chrome browser in the future and see if this fixes the issue.

For variants to show up on the label, it needs to be included in your label template. We have a help guide that explains the template creation but more specifically step #5 in the help guide here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#create-a-barcode-label-template

The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email as well. I hope to hear from you soon!

- Alex, Shopify Support

April 1, 2019

Not sure why they changed the previous barcode printer but this new one is awful. It is such a pain and a huge step backwards for anyone running a brick and mortar store.

Vandalia Glassworks
United States
3 months using the app
Shopify replied June 5, 2019

Thank you for providing us with feedback on the Retail Barcode Labels! Having to change to a new app can be frustrating as you need to learn new workflows but Shopify Support is around to assist if you ever run into issues. I have sent along an email to offer you assistance using the app. Hope to hear from you soon!

- Alex, Shopify Support

September 4, 2019

Very finicky. Ultimately allows me to get the job done, but it's very clunky and doesn't always bring up the products I want to make labels for.

Au Claire Boutique
United States
Over 2 years using the app
Shopify replied September 25, 2019

Thank you for posting this review. I'm sorry to hear that you're having troubles creating barcodes for certain products, and I would really like to help look into this further. I'm going to send you an email shortly so that we can discuss this in more detail. Please reply directly to my email once you receive it, and I'll be glad to help provide some additional assistance. I look forward to hearing back from you! - Rae, Shopify Support

April 15, 2019

I like the barcode app as a whole but I hate how the Retail Barcode system doesn't print sizes anymore. It makes it 10x harder to tag inventory now instead of it being a simple easy process.

B's Uptown Boutique
United States
About 2 years using the app
Shopify replied June 3, 2019

Thanks for sharing your feedback. The sizes are variants and this can be added to your created label template. You can see a help guide on how to add it here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#create-a-barcode-label-template

We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance anytime. I’ve sent an email to you and so we can get this app working properly for you. Hope to hear from you soon!

- Alex, Shopify Support

June 3, 2020

The barcode app is great for adding barcodes to items that didn't come with any. It works well and searching for items to print barcode works fine. I do wish that I could more quickly print a single barcode from the shopify products page without having to load the barcode page and then be able to click on File Print. Other than that extended step it works great.

RC's For Life
United States
About 3 years using the app
September 19, 2019

love the app, super easy to set up and use, within 10 minuts I was up are ready to print, highly recommended.

Wortelboer Co.
United States
Over 2 years using the app
November 16, 2023

The app is great but you can improve it by asking for the first position label on the page before printing because if you only have a few label to print you waste a all page of A4 sticking labels.
Also for few months I can't print exactly were it need to be on the page because the dimensions of the select reference of labels are wrong. (L4736 Avery is 45,7x21,2mm not 46mm x 21mm) So it ends up having the name of the product not on the same label of the price and size.

JOY Concept
France
Almost 3 years using the app
Edited March 30, 2019

The new app is absolutely horrible. It is so much more time consuming and not user friendly at all.

TCL West Boutique LLC
United States
3 months using the app
Shopify replied June 5, 2019

Hey there, thanks for sharing this feedback! Shopify works hard to ensure our apps meet the needs of our merchants, and a good user experience is important to us. I've reached out to you to get more information about these issues, and to log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support

Edited April 6, 2019

This app is a huge pain... the older app was better. For no reason at all, and completely out of my control, this app defaults to using the wrong side of my Dymo printer! It is wasting all kinds of materials, and my time. Shopify needs to get on top of this issue immediately.
****UPDATE***
After getting previous issues sorted. As of Thursday April 4th 2019 this app is completely non functional, again. We can not adjust format/sizing again... for seemingly no reason. It would appear that once again Shopify has rolled out an update without communicating to their customers.
Please get this sorted ASAP! We are losing money!!!

M22
United States
3 months using the app
Shopify replied June 14, 2019

Hi M22, thank you for providing us with feedback on Retail Barcode Labels! There are some challenges during the initial setup of the app but we can help with that at Shopify Support. I've sent along an email in case you needed any further assistance on this. - JP, Shopify Support