Overall rating
2.3
Counts per rating level
  • 14% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
March 19, 2019

this app doesn't work
i am a 2 store operation..i can't get barcodes done....this is ridiculous
why are u getting rid of the old app

Over The Edge Apparel
United States
3 months using the app
Shopify replied April 25, 2019

Your feedback is valuable and will help us improve the platform so we thank you for taking the time to share it with us. I’ve followed up with you via email to log your experience for our development team. Hope to hear back from you! -Emma, Shopify Support

April 11, 2019

The app duplicates barcodes for different products. It is not compatible with Avery labels as advertised. A Dymo 450 is required and still doesn't print right. It could be more user friendly; such as, a more refined search for multiple items to be printed. I deleted the app, but will try again to see if that helps. It would be an awesome app if they could work out the kinks.

Your Bling Boss
United States
3 months using the app
Shopify replied June 4, 2019

Hey there,
I am sorry to hear that this has been your currency, I appreciate you taking the time to give us this feedback. Dymo LabelWriter 450 or the Dymo LabelWriter Wireless Printer are the only compatible printers for this app, while Avery labels can be used as per our docs these are the only compatible printers for the app.

I have gone ahead and emailed you regarding the other issues you have mentioned so that we can troubleshoot together and get this app working for you! I look forward to hearing from you. -Bo

Edited August 30, 2019

The app works well but I wish there was a feature to add additional size barcodes. I have a small label that I need to use on some products and this app will not allow me to do that.

Grace & Grits
United States
Almost 2 years using the app
Shopify replied September 23, 2019

Thank you for sharing this feedback! In addition to the listed supported label types, we have some extra options at the bottom under "Other Labels". This page from our help docs has some more details! (http://bit.ly/2l0ypDA)

Does the smaller label you're using fit one of these sizes? I will follow up with you via email shortly, in case you needed any further assistance on this. -Lizzy, Shopify Support

April 16, 2019

I use this app everyday to create barcode labels and it takes forever for the barcode labels to create. I have to create them about 3-5 times. Also, it's difficult to print multiple items at once, it's very time consuming.

The Blushing Brunette
United States
3 months using the app
Shopify replied June 4, 2019

Hello there, firstly, thank you for sharing this feedback. It is feedback like this that guides us in the right direction to make apps better for merchants like you. I’ve also followed up with you via email to log your feedback for our development team. In that reply I've included some screenshot to help.

You should be able to add labels in bulk in the Shopify admin, by going to:

> Apps
> click "Retail Barcode Labels"
> Then "print labels"
> Then select the option that best suits you, all or select a few products
> Then press the purple button "create Barcode labels"

You can also print labels in bulk, by going to:

> Products
> Clicking the white square beside the product name
> Then press "actions" at the top of the page.
> Then print selected labels.

This guide will also help for the hardware side of using the app:

> https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#print-barcodes

Hopefully this helps! But I will also send you on an email to go further in detail with this for you! Thanks.

Niall, Shopify Support.

October 31, 2020

So you get barcodes, but sadly, they don't work for Google or Amazon...so only for shopify. Wish it was different.

Love on Haight
United States
Almost 2 years using the app
Shopify replied November 4, 2020

Thank you for this feedback. Retail Barcode Labels creates 8-digit product barcodes that can be scanned and used in retail locations. Whereas the UPC codes required by Google and Amazon operate slightly differently. To learn more about how these codes are used on Google, please check out this document: https://bit.ly/3oVwf4c. Equally, this Amazon resource: https://amzn.to/3621odn is helpful, too.

I also recommend looking over this document (https://bit.ly/3mNmSl9) for more details on adding UPC codes to products in Google Shopping, as well as this document (https://bit.ly/364nCLM) that refers to this same process on Amazon.

I'll follow up with you via email so we can discuss this further! - Rae

March 22, 2019

Can't create a barcode and print a label for a single product you just created without creating barcodes for all non barcoded products/variants and then searching for the single product you want. Hard if you have multiple products with the same name and image. Annoying and not practical. Please fix this.

Ron George Jewelers
United States
3 months using the app
Shopify replied April 30, 2019

Thanks for taking the time to provide this helpful feedback. I've reached out to you via email so that we can troubleshoot this together and I can log your suggestions for our developers. I hope to hear back from you! -Emma, Shopify Support

June 14, 2021

This app is garbage. A complete waste of time. If you have thousands of labels to print on smaller items and need to use Avery 5167, it only allows the barcode and the price. What a complete downgrade from my current system. I'm not thrilled about having to pay for a different app when this one should be so much better. Come on Shopify. Look at the reviews. This app needs to be overhauled. Efficient barcoding helps with effiecient inventory management which is part of the foundation of running a successful retail operation.

Wickaninnish Gallery
Canada
3 months using the app
Shopify replied June 30, 2021

I am sorry to hear that you have had such a negative experience using the app, but nonetheless we appreciate you sharing your feedback with us here. I can appreciate why the limitations you have cited are disappointing and why alternative options may be required, and also that barcoding is an important part of efficient inventory management.

Our development team take merchant feedback into consideration when it comes to improving and enhancing the platform, apps included, so I will be sure to pass your comments onto them for their consideration. -Victor, Shopify Support

Edited April 2, 2019

Just go back to the old app, this one is terrible. Extremely difficult to use. Please re-instate the old app.

shop218
United States
3 months using the app
Shopify replied June 17, 2019

Hello Shop218, firstly, thank you very for sharing this feedback. We’re always looking to improve apps with feedback like this, and we are working to improve the way our apps work with stores and what they can offer merchants such as you. I’ve will be following up to you with an email. I will also log any feedback and recommendations to our development team that you have. Thank you very much.

Niall, Shopify Support

Edited March 25, 2023

Problem has resolved - thank you!

ok until today...
received error message:
We're sorry, but something went wrong.
If you are the application owner check the logs for more information.

Help!

The Junk Girls
United States
About 2 years using the app
March 26, 2019

This is the worst "upgrade" to the previous Barcode Printer app!! Last app you hit "more actions" then typed in the number of labels you wanted. Now, you have to jump through hoops to print out labels! Bring back the old app!!

House of Hazen
United States
3 months using the app
Shopify replied May 1, 2019

Hey there, thank you for taking the time to provide us with this feedback. We are constantly working on our apps to improve them so your feedback is greatly appreciated. I have gone ahead and emailed you as I understand that these additional clicks must be a massive pain point for you. I look forward to hearing from you. -Bo, Shopify Support