Overall rating
2.3
Counts per rating level
  • 14% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
August 19, 2021

This retail barcode app is not as robust and easy to use as we would like. First, let's start with the tags: There is little you can do to edit or alter the printing template. If you have products with variation, you cannot note this in the printing, as it merely prints 3 fields: Price, the main product name, and SKU number. So, for example, if you have similar products that differ by style, you cannot note that difference on the tag. The only difference would be the SKU number - this is not helpful.
Second, the dashboard interface is best suited for simple 1 or 2 product printing, but not if you need to print one set of tags after another. If you need to print another set of tags, you will need to basically restart the app by clicking the "Retail Barcode Label" title in the app. It's very annoying that the dashboard view is set up this way - it's not intuitive, and makes the printing process more of a chore.
Third, the app is glitchy. For some reason, the very first tag has a shortened product name, while all subsequent tags have the full name. In short, if you can avoid using this app, go for it. Find something better.

Poketo
United States
11 months using the app
Shopify replied August 26, 2021

Hi, there. We are sorry to hear you ran into these issues with the Retail Barcode Labels app and thank you for taking the time to share this review and for highlighting these issues. We can see why some of these issues would be a problem for some of our merchants, like yourself, and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chances for future updates. Thanks again! -Marty, Shopify Support

September 29, 2021

I like that this app is simple and easy to use. However, the lack of support for Brother printer labels is a huge bummer. I've had to use a different label template to get close to the labels I'm using but the top line of print gets cut off if I put even one extra line on it. The print is also off center which bugs me. And I really don't want to spend hundreds of dollars on a new printer when I've already invested hundreds into the setup I currently have.

Sweet Iris Vintage
United States
11 months using the app
Shopify replied October 5, 2021

Hi there. Thank you for reaching out and for sharing this feedback. The only supported printers are the DYMO and the Zebra. As well, you can print to your own office printer using Avery labels (https://bit.ly/2Wiy4ib).

I can certainly see the potential benefit in offering more support for additional printers, such as the Brother, so I would be happy to submit your feedback to our developers for future consideration. Thank's again! -Marty, Shopify Support.

July 23, 2021

We use this barcode maker for our two stores. The biggest issue it has is it makes duplicate labels for different items. This messes with our inventory levels a lot and it seems to keep happening. I am looking for a new app as we cannot afford to let this keep happening as we have two brick and mortar stores and an online store so it is very important that our inventory is correct at all times.

Arktana
United States
11 months using the app
Shopify replied July 29, 2021

I am sorry to hear that you have had this issue with the Retail Barcode Labels app and can appreciate that the duplication of labels is especially frustrating when you have numerous stores and accurate inventory reporting is important. This is a known issue with the app and we are logging merchant feedback on this, so I will be sure to pass your comments on to our app development team. Thank you for writing your review and letting us know you're having this problem. -Victor, Shopify Support

May 6, 2021

The jewelry tags are very frustrating. They don't give show the sku or the barcode. This makes tagging labor intensive. Also the Dymo labels used constantly get clogged in the dymo printer.

Swoon
United States
10 months using the app
Shopify replied May 19, 2021

Hi, there! Thanks for reaching out and for providing your feedback. Customization options are limited for smaller sized labels at this time but I'll pass your feedback along to our team internally! -Oliver

June 21, 2020

Only suport for Avery and Dymo labels. Couldn't get it to print on my Brother labelprinter. No possibility to add custom label sizes . Fix those and you have a great app.

kaboomlaser
Netherlands
10 months using the app
Shopify replied July 3, 2020

Thank you for providing your feedback to us here. At this time the app is only compatible with supported label printers, although I can appreciate that being able to use it with other brands and models would be a benefit to you. I'll be sure to submit this feedback to our development team on your behalf. -Victor, Shopify Support

May 2, 2019

This app keeps stuffing up on me, half the time it won't even print and ends up just sitting there in the printer app?? Also feels like so many more steps to actually print barcodes compared to the old app. Not user friendly

BK8 Outfitters
Australia
9 months using the app
Shopify replied May 28, 2019

Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! -Lauren, Shopify Support

May 25, 2019

We do not like the new app. The printer and label default changes each time the app is open. The old application was far better.

Santa Fe Clay
United States
9 months using the app
Shopify replied May 27, 2019

Thank you for sharing your feedback with us! Our team works hard to improve the Retail Barcode Labels app functionality so we’d like to look into this further for you. I’ve reached out to you via email, hope to hear from you soon! -Lauren, Shopify Support

Edited January 11, 2023

This app is free and yet somehow still I'm disappointed. It is restricted to a limited range of labels from 3 specific brands of labels with specific brands/models of printers. (conveniently printers you can buy from the Shopify store.) You'd think this thing would be highly optimized for said printers, but I've had so many issues. For example, just today I had the labels just randomly start printing sideways. Like, between print-jobs using the same template, minutes apart. Shopify has a bad habit of creating apps and then never supporting or improving them, and sadly this is one of them.

Update: 01/11/2023.
No noticeable updates, but through some tinkering, I've been able to get it to work and it does print labels, so I'm upgrading it from 1 to 2 stars. However, another noticeable issue is the clunkiness in regards to bulk controls. You can't, for example, filter your search to a product category and select all, and you can't copy past a quantity down a row like you can if you were bulk editing something in Shopify. This is being mentioned because I recently needed to print one of each label, for the purpose of sticking on bins (a pretty fair use-case) and that involved me individually searching each item and then individually setting the quantity to 1. Very very very tedious, and if you have a warehouse full of SKU's, you're in for a bad time.

I appreciate Imogen's response, and I genuinely hope to see this app improve, but it really does feel like it's being neglected.

Sanshee
United States
8 months using the app
Shopify replied September 15, 2022

Hi there, Sanshee. Thanks for taking the time to leave your review. We're sorry to hear that Retail Barcodes hasn't been performing to the standard that you expect from us. We take feedback such as this very seriously, as it helps us improve our product offerings into something folks can enjoy using. Our Product Team is aware of requests for further supported label types and printers, and I'll make sure they see your review here for further proof of the value such features would bring. If you do encounter issues such as the labels changing orientation in the future, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can document the issue, and assist with troubleshooting. -Imogen, Shopify Support

November 25, 2021

No email back from support, barcodes are invalid. It would be a great app if the barcodes worked for google shop.

Phonesreborn
United States
8 months using the app
Shopify replied November 30, 2021

Thank you for writing your review and I'm sorry to hear that you did not receive a response back from our support team. If you're still experiencing issues with the barcodes, please reach out to our team again who can also be contacted via callback and live chat: https://bit.ly/2AWw5VA. -Victor, Shopify Support

January 8, 2021

This app is really frustrating. It doesnt create barcodes consistently. It logs out of shopify & is just a frustration.

Rock Paper Scissors
United States
7 months using the app
Shopify replied January 11, 2021

Thank you for taking the time to provide your feedback here; I'm sorry to hear you're having trouble with the app. I'd like to help you troubleshoot these issues, so I'll follow up with you via email shortly to take a look together. Cheers! - Brie, Shopify Support