The Preppy Bunny
I works till you have a problem and then zero support. I have a few items that no matter what I do it will not create a barcode. I contacted support and nothing. I will be changing to a different barcode app.
Hi, there! Thank you for providing us with this feedback on your experience. I'd love to try and work through any issues with the application you might have encountered and will be following up with you via email shortly! We can continue our dialogue on this there. Thank you! -Oliver, Shopify Support
House of Haute
I really want to love this app, but unfortunately I don't. The most ANNOYING thing is that it only creates barcodes while the product profiles have a place for SKUs and Barcodes (leaving the SKU empty). This is a problem for people using the POS system & the Online Platform. Once the barcode is assigned, it's useless for your POS system because it will only read the SKU number (which is left empty on each product profile). In order to rectify it, you'll have to manually copy the barcode field to the SKU field for your POS to recognize it. MANUALLY INPUT EACH PRODUCT AND VARIANT. I have hundreds.... NOT HAPPY AT ALL. There are other minor issues like the lack of label sizes and such but I'd actually tolerate that if the barcode field could automatically fill in the SKU field or better yet, the POS system could read the BARCODE field.
Thank you for your review. The Shopify POS currently does read barcodes off of the product's barcode field, and not from the SKU field. The SKU field plays no part in the scanning of products in this case.
It sounds like you may be having an issue with the barcode printouts, the format options, or how they're being scanned. This could also be related to a temporary issue we experienced wherein some products weren't scanning on the All-New POS (this has now been resolved). I'd like to follow up with you for more information and to make sure this has been resolved for you. If it hasn't, we can troubleshoot together there. Speak soon! - Brie, Shopify Support
Le Braquet Cycling Club
Hello, A lot of Dymo Templates missing! We need more variables, such as 30258 and 30334 to be supported! Please keep it up!
Thank you for taking the time to leave your feedback. At the moment, Retail Barcode Labels supports these labels sizes: https://bit.ly/2Zdw49M.
That being said, it would be great to see some more template options available, so I will be sure to pass on your comments to our developers for consideration. I'll send you an email directly to confirm that we've logged your feedback on our end. I look forward to speaking with you soon! - Julie, Shopify Support
Fine at first but now won't work. Won't create new templates. And the printer paper size drop down doesn't have the compatible size printer paper.
I'm sorry to hear that you've experienced this issue with the Retail Barcode Labels app but thank you for notifying us of the issues you're having here. I'd like to take a closer look into this to see if we can troubleshoot this issue together, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Oliver, Shopify Support
Gypsy Jewels Tx
Many of the barcodes that print ate not readable. They will not scan. Its expensive to print labels that are useless. Also the program doesn't recognize keywords for searching items to print. Very time consuming to have to print labels one item at at time.
Hi, there. I'm sorry to hear you're having trouble with your labels - this is most likely an issue with your scanner or label printer. I'd like to help you troubleshoot this so that we can get those labels working for you. I'll send you an email shortly and we can take a look together. Speak soon! - Brie, Shopify Support
I am totally and utterly disappointed by this app. We used it for about a year or so, and it seems to be OK until, it started generating duplicate barcodes. What an utter nightmare. I mean it just needs to do ONE THING. JUST ONE THING - unique barcodes. And it manages to create duplicates. I rang up support, and was told this was "known" If it was know - this is a critical defect!. It shouldn't be that hard to create unique codes. That's what computers are really really good at doing. Please fix this.
I'm sorry to hear that you've experienced this issue with the Retail Barcode Labels app but thank you for notifying us of this problem here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Victor, Shopify Support
Why this app doesn't work when you create a purchase order in shopify is BEYOND me. Having inventory accuracy is super important and if we could just print right from the purchase order window we could ensure items were getting the correct labels. As it is now we have to print tags from the product page and then receive the items on a PO - it's a second step that should be easy to remedy.
I really appreciate you taking the time to write this review, and I want to confirm that your feedback has been shared with our developers. We're always looking for ways to improve the app so that it makes sense and works efficiently for your business, so this feedback is tremendously valuable. Thank you! -Sophia, Shopify Support
Violet Rose Boutique
I have used this for years now and am getting super frustrated for the past 6 months. I have to "create barcodes" for new inventory multiple times before it actually creates the barcode. It has been becoming a waste of lots of time. Loved it in the beginning tho, so not sure what has happened/changed since
Thank you for writing your review, and I'm sorry to hear that you've experienced this issue in the past few months. I'd like to take a closer look at this for you to see if I can help diagnose and troubleshoot this problem, so I will be sending you an email to learn more about the issue. Please look out for that and get back to me there if you'd like some assistance with this. -Victor, Shopify Support
Only suport for Avery and Dymo labels. Couldn't get it to print on my Brother labelprinter. No possibility to add custom label sizes . Fix those and you have a great app.
Thank you for providing your feedback to us here. At this time the app is only compatible with supported label printers, although I can appreciate that being able to use it with other brands and models would be a benefit to you. I'll be sure to submit this feedback to our development team on your behalf. -Victor, Shopify Support
Everything seems to work find except there is no price appeared on the label even though I select the price section. Therefore, we could use this app.
Thank you for sharing your experience and letting us know that the price isn't appearing, despite selecting this field to be included on your labels. This can sometimes happen for businesses who are using a language, or currency, that isn't currently available on Shopify (https://bit.ly/3hdaSaI). However, this can also happen when product titles are too long, and the label doesn't have enough space to include the pricing.
I'd like to help determine which of these factors are causing the price to not display on your labels, so I'm going to send you an email shortly. I look forward to discussing this with you soon! - Rae, Shopify Support