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This app is awesome! The customer service is outstanding, always fast, friendly and helpful! Very professional services for the price and has been a major help in getting our website ready! - Exquisite Exteriors
Thank you for taking the time to review our app. We really appreciate it.
Feel free to send any suggestions or feature requests our way so we can improve and help you with other things in your business.
Easy and gets the job done very nicely. Just wish it would take less than 24 hours, but that is just a suggestion, not a complaint. It is a great and valuable app for my jewelry store.
I use this app frequently to add white background to my photos. When I placed my first few orders, the pictures came out really good. Now, I'm finding the quality and care taken to add/remove backgrounds is sloppy. I find I have to go through two or three revisions to get it right.
Sorry to hear that your last orders were less than satisfactory. We attempted to make them right for you. Can you please confirm if the issue has been sorted? Feel free to reach out to us at hello@pixc.com so we can further assist you.
Great results and fast turnaround at reasonable prices is winner. So happy i found these guys.
I want every advantage I can get to help speed up the process of creating content and scaling my website. This app is nicely integrated making the process of professionally masked images super easy.
Please excuse the late reply. Replying to reviews is a new Shopify feature.
I'm sorry to see that you have not used the app for a while now. Is there anything we can help with at all?
Please feel free to reach out to us at hello@pixc.com. We are available 24 hours a day, seven days a week.
You will wait way more then 24 hours. They will edit the saturation when you beg them not too. I email them and message all the time and hours and hours go by before i get an answer.
Thank you for taking the time to leave feedback. WWe always want to make sure that our customers are happy with the editing.
As your order was delayed for clarification we have refunded credits to your account and processed the order free of charge.
In regards to the color changes - we have not changed the colors on your images. When the background is removed from images, the product can look as if the color has changed because it is now sitting on a white background.
We have reached out via email, so please feel free reply so we can rectify the situation for you.
Really fast turn around and made the product look more professional when creating mock ups.
Glad we could help! Feel free to reach out if we can assist with anything else, or if you have any feature suggestions.
These Product Images are Totally Awesome! They did a fantastic job! I would recommend
It is a fantastic App, try and see. I used it for my products and the result was outstanding.
Thank you for your nice review! Means a lot 😀
I have a frustrating experience with this company, I wanted to know how it works so I picked 30 images, I did not buy any credits. I wanted to receive a sample to see before placing an order. I got a sample after 3-4 days, I decided to buy $79 worth credits for 40 images as it indicates on their app. I bought credits and their app continued for me to pick images so I picked 40 images (NEW that i know I want for sure) then the app asked me to submit my order ( I clicked submit) ... after 2 days I get the order of the 30 images that I did not submit. Now I get email says if I want to cancel the old order, and I am thinking what are they thinking... I did not submit the 30 image order. Why you did not process the order I actually Submitted (by pressing the submit button lol )... any way it continues for several days or a week they are so hard headed not to correct this situation. And claim thats the way their app works... So beware cause they don't take any responsibility to their mistakes. By the way the images come ok, not wow, I have seen better than this quality.(hence thats why its cheaper)
UPDATE:
After back and forth emails they resolved the matter in a simple manner. I just wished they resolve this earlier instead of going through back and forth so many times, and frustration.
The pics are decent so I will keep using them.
I hope they will fix their app not to charge orders that are not submitted.
Apologies for the delayed response to your review. Shopify has only recently launched the reply feature.
Thank you for the updated review.
Please feel free to email us at hello@pixc.com to get help with your next order.