Integrate all your social media and communicate with all yours customers in CRM.
Increase your sales
Increase average order value and repeated sales
All data in “one window”
Work with your customers and orders in “one window”
ALL DATA IN ONE WINDOW
Multi-criteria Analysis of your online store. System analyzes the profitability of your business, monitors the conversion rate and the effectiveness of advertising, measures the level of customer loyalty and identifies the sales leaders.
Work with list of orders
The advanced filter allows you to identify any possible category of an order. It can also create the template for repetitive operations which saves time spent on order processing. The list can be exported to your PC.
Work with orders
retailCRM makes it possible to process orders entirely in one window. There is information about the customer, added goods, discount schemes, choice of warehouse, stock control, dispatch and delivery, payment methods and order tasks in one window for each order. However, you can add any other fields, if required.
retailCRM collects, stores and analyzes all the information about each customer. It includes contact details, purchased goods, financial history, history of site visits, received e-mails and SMS, phone calls.
retailCRM allows you to measure the performance of sales managers. Built-in analytical widgets show the revenue for each manager, the number of processed orders, the upsell and other relevant information according to which you can pay the salary and bonuses of your sales managers.
retailCRM key features
- Single processing window for orders from different sources (websites, marketplaces, landing pages and etc.)
- Comprehensive analytics on customers, products, orders and ad sources
- Personalized SMS/emails on orders and customers are sent automatically
- Open API for integration with delivery services, warehouse systems, telephonies, order sources, fulfillment-services and other
- Control over managers due to activity reports, call records, recording of the full change history and rules of work with orders and customers
- Automated triggers for making business processes, reminders on tasks and automatic communication with customers
- IP-telephony integration allows to recognize the customer upon incoming call, make calls from retailCRM, make call records and build reports on calls of team members
- Delivery services integration allows automatic calculation of cost, sending and tracking of the request directly in retailCRM
- automatic webhook registration
- full catalog exportation from Shopify to retailCRM
- catalog XML Generation
- automatic customer synchronization with retailCRM
- automatic order synchronization with retailCRM
- customer and order changes exportation to Shopify from retailCRM
This app only works in the following countries:
- Russian Federation
- United Kingdom
- Google Analytics,
- e-commerce platforms,
- social media,
Pricing 14-day free trial
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 1 review
Most recent reviews
Waaaay too complicated to set up. Not really fit for US stores.
Thanks for your review. At the moment, the application is not intended for the US market, it is written in the description.
This service works for Europe.