評價 (7)

整體評分
2.2
各級評分數量
  • 57% 的評分為 5 顆星
  • 0% 的評分為 4 顆星
  • 14% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 29% 的評分為 1 顆星
2024年5月15日

During the setup process I incorrectly entered my email address and noticed it too late. Once that address was in the sign up... forget about correcting it. Won't let you go back or start new. Seams like a simple mistake should allow for easy correction.

The Coolest Cooler
美國
使用應用程式 24分鐘
Retainful 已回覆 2024年5月23日

We are truly sorry to hear about your recent experience. The good news is, we have now resolved this issue. In our efforts to prevent spam, we inadvertently affected genuine users like yourself. We deeply regret any inconvenience this caused.

We would love the opportunity to welcome you back to Retainful. Please feel free to reach out to us if you have any questions or need assistance. We're here to help. Thank you for your understanding.

2020年7月14日

The App has been great so far. It has quite a bit of flexibility in editing of the email. It's easy to use as well. They are constantly adding new functionality, and support has been very timely and super helpful. Keep it up!!

PERFICO
印度
使用應用程式 3年多
Retainful 已回覆 2020年7月25日

We're so glad that you're loving Retainful! Thank you so much for the review and the support 😄

2022年8月24日

The developers of this app are super helpful and accomodating. Anytime I have run into an issue they have helped fix it and make it right. They even took the time to create custom email templates for me for all the automated emails. Highly recommend working with them!

Safran Everyday
美國
使用應用程式 1年多
Retainful 已回覆 2022年8月25日

Thank you. Really appreciate the feedback :-)

2020年8月25日

The support and customer service is exceptionally good.Great AP so far, very user fiendly. All features are available in trial period unlike most other appications.
Loving the support and results !!

J Fashion Vault
加拿大
使用應用程式 8個月
Retainful 已回覆 2020年8月28日

Thank you so much for the review and the support. Really appreciate it.
We're glad to help you :-)

2022年9月1日

Retainful is perfect for creating a standardised process for following up with e-mails custom discount codes using referal schemes and much more. Overall a great app to have and excellent customer service. Ramesh was there and went through the app step by step setting everything up with me. Highly recommend, 10/10

Online Pharmacy 4U
英國
使用應用程式 6個月
2023年3月11日

I installed this app because the Shopify stock abandoned email did not work... unfortunately this app displayed poorly in Yahoo email with oversized images. I eventually got the Shopify emails to work and they look better.

Please let me know if any coding is leftover after uninstalling the app

Horror Pain Gore Death Productions Shop
美國
使用應用程式 5個月
Retainful 已回覆 2023年3月14日

Thank you for the valuable feedback. We fully understand the formatting issue you were having with Yahoo mail and we are already working on a fix. We would also like to reassure you that there are no coding leftovers in the site as discussed in our email thread. Please don't hesitate to reach out to us anytime if you would like to give our app another chance in the future. We are eager to assist you in any way we can!

2021年4月1日

Really bad experience. The way they are using to count the amount of customers is so bad and it is the perfect way to charge you more and more. When you edit an email the platform does not respond well and is not making any change... There is not possible to edit emails in HTML (is it so complex to include this feature?) Until you do not fix all these issues does not make sense at all to use this app. You are just expending money for a general bad experience.

Harber London
英國
使用應用程式 27天
Retainful 已回覆 2021年4月2日

Hey

Thanks for the feedback. We're so sorry about the trouble with editing emails. I'm sorry that this shouldn't have happened at all.
And it appears there is a misunderstanding about the contacts count. Our CEO, Ramesh, has sent you an email to follow-up here, and we'd love for you to give Retainful another try for your store.

Thanks
Team Retainful