RetainPulse ‒ Segment Insights

Automatically segment customers by loyalty and spot churn risk — with action guides for every group.

See which customers are loyal, at risk, or slipping away — in one dashboard. Most RFM tools use relative scoring, so segments shift with every new order. RetainPulse uses fixed, industry-adjusted benchmarks. Choose your store category and every customer is scored against thresholds tuned to real buying cycles. Eight segments from Champions to Dormant. Health dashboard with trends. Cohort retention grids. Each segment has a Focus Page with action guides so you know what to do next.

• Industry-adjusted RFM segmentation with 8 customer groups
• Health dashboard with month-over-month trends and cohort retention grids
• Focus Pages with plain-language action guides for each segment
• CSV export and Shopify customer tag sync for targeted campaigns
• Weekly Slack digests and email notifications to track changes