RetentionLab

Customer intelligence and retention automation for ecommerce brands.

RetentionLab helps ecommerce brands with their retention, LTV, and customer loyalty through individualized lifecycle intelligence and automated audience activation. The platform analyzes customer behavior, predicts churn and purchase intent, builds dynamic segments, and activates personalized messaging across email, SMS, paid media, and onsite experiences. Instead of generic campaigns, RetentionLab helps brands create relationship-driven retention systems that make customers feel understood.

• Trigger personalized lifecycle messaging based on customer behavior
• Sync dynamic customer audiences to Klaviyo, Omnisend, and more
• LTV, churn prediction, behavioral cohorts, attribution & audience insights
• Win back customers by knowing and understanding what they need at any given time
• Drive more repeat purchases by instilling greater belief in your products