Retention X

Really great and insightful platform. We have been using it a couple of years now to inform decisions and help us build out our strategy.

Nadine is always super helpful too for any queries.

RetentionX has become a key partner for us; allowing the team to have a deeper understanding of our customers and how they shop, as well as providing access to meaningful product performance insights.

The RetentionX platform is extremely user friendly, enabling the team to access complex data & insights quickly and easily. The dashboards provided are intuitive, and the segmentation options are highly adaptable to business needs.

We have developed a strong working relationship with the RetentionX team and find them professional, knowledgeable and proactive in approach. Nadine is always on hand to support and to provide guidance/ recommendations to get the most out of the platform.

Combining the data and insights available within the RetentionX platform with the support and knowledge from the RetentionX team has enabled us to make business decisions to drive growth.

The platform is great, offering a level of analysis and a way to slice up retention that we couldn't find anywhere else. But even more important, the service is outstanding, anytime we need anything they're available to walk us through it (Allie is a rockstar).

I have been using RX for a few years now and honestly having access to this type of data has played such a strong part of my CRM decision making process. Not only is the platform super easy to navigate and gives you such tangible insights the team behind the app are great too. Always willing to help and are always looking for ways to improve what they have or give you more insights. Such a great tool.

RetentionX is more than just an app, it's become a partner. Their monthly coaching service is surprisingly affordable for the value it provides. But overall, just the app presents your data is such an easier way to digest for all things retention. Hard to understand why this isn't mandatory for any DTC company.

this app has been successful in moving stock by rejigging and reorganising collection pages based on product engagement and has provided key information that it's on products and repurchasing logistics

I especially love the pricing structure that is based on orders and therefore we are charged as a reflection of orders rather than a set price

Kori has been exceptional in navigating the software and offering insight

We've seen a handful of other companies that claim to do what RetentionX does, but none have lived up to their promises. RetentionX is the real deal.

Accurate data, extremely easy integration and onboarding, and some of the best account management and customer service we've seen.

For companies looking to scale in a disciplined and sustainable way, RetentionX is an invaluable tool... Highly recommend.

Excellent insights and great support team

We’ve been using RetentionX across multiple brands, and it’s been a game-changer for understanding our customer base, AOV and CAC. The dashboards are intuitive, and the insights around repeat purchase behaviour, CLV, and segmentation have really helped shape our marketing strategy.

Allie's support is also brilliant - responsive, knowledgeable, and always willing to guide Mitchdowd through setup or deeper analysis. It’s one of the few apps that actually delivers meaningful, actionable data instead of vanity metrics. Highly recommend to anyone serious about growing their eCommerce business.

- Bharath (Ben), Mitch Dowd Brands Australia (Russell Athletic, Mitchdowd, Jockey AU)

We've really enjoyed using Retention X, it's customer insights are easy to interpret and their team are very responsive. We particularly like the way their customer segments and personas are setup.

It's been very helpful to understand product metrics and to see how our customers behave after purchasing each product. It has given us a very useful information that we are thoroughly applying in our marketing strategies.